Yvena Dervil
Cape Coral,FL
Summary
Motivated business professional bringing 10+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Owner
Dervil Property Management, LLC
09.2021 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Realtor
MVP Realty
09.2021 - 08.2023
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Realtor
Keller Williams Realty Fort Myers & Islands
09.2018 - 09.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Reservations Manager
North Captiva Island Club Resort
12.2011 - 09.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained accurate records of bookings on vacation rental reservation system and forecasted probable revenue streams.
- Consulted with central reservations to discuss new rate plans and promotions.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Realtor Sales Associate
North Captiva Realty
11.2015 - 09.2018
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Online Customer Service Representative
Fat Sam Pro
07.2016 - 02.2017
- Answered live online chats to give quick answers and solve problems faster.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Administrative Assistant
Allied Engineering & Testing
01.2007 - 08.2010
- Scheduling Set up Jobs Dispatch
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Rental Sales Agent
Hertz
08.2004 - 11.2006
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Education
No Degree - Business Administration
Rasmussen College
Fort Myers, FLNo Degree - Business Administration
Fisher College
Boston, MAHigh School Diploma -
Estero High School
Estero, FL05.2003
Skills
- Customer Services (10 years)
- Effective Communicator and Public Speaker
- Staff Management
- Budget Controls
- Quality Control Planning
- Operations Management
- Customer Relations
- Strategic Decision-Making
- Business Management and Development
- Sales Development
- Negotiation
- Attention to Detail
- Build Revenue Streams
- Team Leadership
- Business Marketing
- Client Management
- Microsoft Dynamics
- Networking and Business Development
- Sales Dedication
- Excellent Teamwork
- Experienced Entrepreneur
- Property Management
- Microsoft Office
- Updating Client Data
- QuickBooks Proficiency
- Accounts Payable and Accounts Receivable
Accomplishments
- SKILLS Office Skills: Administration Front Desk Reception Booking Rentals Customer Service Set Up New Jobs/Marketing Scanning/Faxing/ Filing /Mailing Dispatch Scheduling Data Entry Computer Skills: MS Word/Pages MS Excel/Numbers Filemaker MS Outlook MS Project Google Drive MS Publisher MS PowerPoint V12.net
Certification
Real Estate License September 2015 to September 2025
Languages
Haitian Creole
Native or Bilingual
Timeline
Business Owner
Dervil Property Management, LLC
09.2021 - Current
Realtor
MVP Realty
09.2021 - 08.2023
Realtor
Keller Williams Realty Fort Myers & Islands
09.2018 - 09.2021
Online Customer Service Representative
Fat Sam Pro
07.2016 - 02.2017
Realtor Sales Associate
North Captiva Realty
11.2015 - 09.2018
Reservations Manager
North Captiva Island Club Resort
12.2011 - 09.2021
Administrative Assistant
Allied Engineering & Testing
01.2007 - 08.2010
Rental Sales Agent
Hertz
08.2004 - 11.2006
No Degree - Business Administration
Rasmussen College
No Degree - Business Administration
Fisher College
High School Diploma -
Estero High School
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