Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvena Vilbrun

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Copart
03.2022 - 03.2024
  • Fostered customer-centric culture within the team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Patient Access Representative

Effingham Health System
06.2021 - 11.2022
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.

Customer Service Representative

Effingham Health System
01.2019 - 06.2021
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Customer Service Representative

Parkers
09.2018 - 01.2019
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.

Eligibility Counselor

Change Healthcare
05.2018 - 09.2018
  • Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
  • Uploaded and submitted verification documents and completed applications.
  • Complied with department, organization and government policies and procedures.
  • Worked with clients to improve life choices and maximize benefits of programs.

Education

Associate Degree In Nursing - Nursing

Technical College of The Lowcountry
Beaufort, SC
06.2027

Skills

  • Customer Service
  • Multitasking abilities
  • Written Communication
  • Critical thinking
  • Flexible & Adaptable
  • MS Office
  • Organization and Time management
  • Self-motivated professional
  • Good telephone etiquette
  • Computer proficiency

Timeline

Customer Service Representative

Copart
03.2022 - 03.2024

Patient Access Representative

Effingham Health System
06.2021 - 11.2022

Customer Service Representative

Effingham Health System
01.2019 - 06.2021

Customer Service Representative

Parkers
09.2018 - 01.2019

Eligibility Counselor

Change Healthcare
05.2018 - 09.2018

Associate Degree In Nursing - Nursing

Technical College of The Lowcountry

Similar Profiles

CREATE PROFILE
Yvena Vilbrun