YVENIE VILSON ALEXANDRE
Orlando,FL
Summary
Detail-oriented professional with proven expertise in customer service and problem-solving. Adaptable to fast-paced environments and skilled in process improvements, driving efficiency and enhancing customer satisfaction.
Dynamic team player with a strong background in customer service. Experienced in training new team members and implementing process improvements that enhance operational efficiency. Committed to fostering positive customer experiences and maintaining high satisfaction levels.
Overview
26
26
years of professional experience
Work History
Walmart
Tanner Foogle
Orlando, FL
04.2025 - Current
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Resolved customer inquiries and issues, maintaining high satisfaction levels during peak hours.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Trained and mentored new team members on cash handling procedures and customer service standards.
- Trained new associates on sales techniques, product knowledge, and store policies to ensure consistency.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Family Dollar
Juan
Orlando, FL
01.2025 - 04.2025
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Hospital Bernard Mevs
Jerry Bitar
Haiti
05.2010 - 06.2016
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
GS Industries
Wendy S.sajous
Haiti
06.2000 - 01.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed cash and card transactions accurately, ensuring efficient customer service.
Education
4 Degree - Accounting And Finance
Craan
Haiti07-2004
4 Degree - Accounting
Maurice La Roche
Haiti08-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Computer skills
- Calm under pressure
- Problem resolution
Timeline
Walmart
Tanner Foogle
04.2025 - Current
Family Dollar
Juan
01.2025 - 04.2025
Hospital Bernard Mevs
Jerry Bitar
05.2010 - 06.2016
GS Industries
Wendy S.sajous
06.2000 - 01.2010
4 Degree - Accounting And Finance
Craan
4 Degree - Accounting
Maurice La Roche