Summary
Overview
Work History
Education
Skills
Timeline
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Yveron Morgan

Lawrenceville,GA

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise in building customer relationships. Outstanding diagnostics skills.

Overview

5
5
years of professional experience

Work History

Environmental Support Services Technician

Northside Hospital Gwinnett
04.2023 - Current
  • Ensures compliance with all required processes and procedural steps
  • Maintains a clean and safe patient environment at all times
  • Promotes efficient performance of all the EVS required duties.
  • Consistently demonstrates a positive attitude.
  • Acknowledges and responds tactfully to all requests.
  • Shows consideration in interaction with patients, family, and other healthcare team members by demonstrating therapeutic listening skills and cooperation.
  • Communicates and interacts with others professional, responsible, cooperative, and positive manner at all times.
  • Protects physical assets used in job, using supplies sparingly and accounting for them accurately, and protecting and maintaining equipment used.
  • Always post wet floor signs when wet mopping floors or when liquids or spills are found on floors.

Training/ Service Coordinator

IHOP
01.2020 - 12.2021
  • Worked with central management to identify, plan, align, and address training needs.
  • Planned and deployed training programs for service procedures and activities.
  • Worked with the POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Monitored participant workflow and behaviors throughout the training process.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Customer Service Representative

RemX Specialty Staffing
05.2019 - 11.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered a constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.

Recruiter

AAA Apartment Staffing Agency
09.2018 - 04.2019
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates.
  • Conducted employment verification, and confirmed references and background checks.
  • Answer telephone and direct calls through the proper channels.
  • Maintained filing system of current, prospective, and future positions.
  • Verify and update direct deposits for all new and returning employees.
  • Processed new hire paperwork and documents.
  • Call existing clients to verify needs for the following week.

Education

Business Administration

Strayer University
Atlanta, GA
05.2028

Skills

  • Customer Service
  • 40 wpm Typing Speed
  • Building rapport
  • Payment Processing
  • Account updating
  • Customer Support
  • Table Monitoring and Turnover
  • Guest Engagement
  • Soft skills training
  • New Employee Training

Timeline

Environmental Support Services Technician

Northside Hospital Gwinnett
04.2023 - Current

Training/ Service Coordinator

IHOP
01.2020 - 12.2021

Customer Service Representative

RemX Specialty Staffing
05.2019 - 11.2019

Recruiter

AAA Apartment Staffing Agency
09.2018 - 04.2019

Business Administration

Strayer University

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Yveron Morgan