Yves Alexis

Responsible for operating a forklift to move, locate, relocate, stack, and count merchandise when needed • Unloaded inbound shipments safely and moved products to storage locations when needed• Pulled and prepared products for shipment, ensuring that the exact number and type of product were loaded and shipped • Accountable for the safe and efficient operation of the vehicle and also perform Order Filler and • Checker duties • Manage a large team to make sure the workflow is going smooth and efficient • I also handle multiple tasks simultaneously to maximize work efficiency • Establish daily٫ weekly and monthly objectives and communicate them to employees • Manage the workflow by assigning responsibilities and preparing schedules • Guide and coach employees٫ monitoring their productivity • Oversee safe use of equipment and schedule regular maintenance • Handling customers orders • Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency • Speak to customers through email and phone. • Cleaned and maintained warehouse in compliance with OSHA safety standards. • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements. • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes. • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements. • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets. • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability. • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Responsible for Answering calls and respond to emails in a professional manner • Handle customer inquiries both telephonically and by email • Research required information using available resources to resolve customer issues • Provide customers with product and service information • Update existing customer information & enter new customer information into the system • Process orders while identifying & escalating priorities • Route calls to appropriate resource & follow up with customer issues • Document all call information based on standard operating procedures. • Planned schedules and workflows based on expected customer demands. • Helped operators handle incoming calls and managed escalated needs with targeted resolutions. • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Investigated and resolved customer inquiries and complaints quickly. • Responded proactively and positively to rapid change. • Exhibited high energy and professionalism when dealing with clients and staff. • Delivered prompt service to prioritize customer needs. • Also perform administrative duties like recruiting and training staff, monitoring inventories, and maintaining sales performance • Also managed team of 6 in my department.