Dynamic healthcare professional with extensive experience at Maxim Healthcare Services, excelling in patient care and safety. Proven leadership in developing comprehensive care plans and fostering interdisciplinary collaboration. Skilled in medication administration and committed to patient advocacy, ensuring optimal outcomes and satisfaction. Recognized for innovative problem-solving and enhancing wellness programs.
Overview
17
17
years of professional experience
Work History
Skilled Nursing Care
Maxim Healthcare Services
Orlando, FL
02.2025 - Current
Company Overview: Home Health
Creating reports to track the patients' progress
Working with other professionals to create treatment plans
Cleaning and re-dressing wounds if needed
Monitoring changes in behavior and progress
Provide comprehensive nursing care, including assessments, monitoring of vital signs, and wound care
Administer medications and treatments as prescribed by the physician
Perform and document procedures, such as suctioning, stoma care, and tube feedings
Perform tracheostomy care, including suctioning, cleaning the stoma, and changing trach ties
Ensure proper airway management and oxygenation
Monitor for signs of respiratory distress or complications
Provide nutritional support through J-tube feedings, ensuring appropriate hydration and electrolyte balance
Monitor for signs of complications, such as aspiration or tube dislodgement
Educate patients and families on proper J-tube care and feeding techniques
Home Health
Resident Wellness Director
Watercrest Senior Living/ Memory Care
Orlando, FL
03.2024 - 04.2025
Direct and oversee every aspect of day-to-day patient care, decision making and facility operation
Collaborate effectively with interdisciplinary team to carry out doctor’s orders and optimal treatment
Provide crisis intervention and support for residents facing personal challenges or emergencies
Organize events on topics such as stress management, healthy living & mental health awareness
Monitor and assess the effectiveness of wellness programs through surveys and feedback
Oversaw the daily operations of the nursing department, consisting of 3 nurses and 20 support staffs
Managed budgetary responsibilities, including expenses, costs, and identifying areas for savings
Provided leadership and guidance to nursing staff, fostering a positive work environment focused on professional growth and development
Developed strong relationships with physicians, pharmacists, and other healthcare professionals to ensured compliance with all state regulation
Owner/Operator
Signature Services
Orlando, FL
09.2019 - 03.2024
Company Overview: Self Employed
Developed and maintained strong relationships with clients, resulting in a high rate of repeat business
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Delivered persuasive sales presentations to prospective clients, highlighting key features and benefits of products/services
Self Employed
Caregiver
AMERICAN HOME CARE
Delray Beach, FL
01.2015 - 07.2019
Supervise patients with diminished capacity and monitor safety hazards
Helped to preserve patient dignity and comfort while carrying out Activities of Daily Living
Provided patients and family with emotional support and instructions in preparing healthy meals
4-40 Customer Representative
ALLSTATE INSURANCE
Boca Raton, FL
10.2008 - 08.2015
Advised clients of claims and billing policies, procedures and processed payments
Generated new business leads and renewals through effective prospecting
Reported claims and responded to customers’ inquiries and complaints
Processed endorsements, cancellation, certificates of insurance, new business quotations
Receive and direct phone calls to staffs while maintaining accuracy and confidentiality
Handled customers’ inquiries about quotes and provided support to sales staff
Education
Associate of Nursing -
Riggs College
Longwood, FL
04.2026
Basic Life Support (CPR & AED) Program -
Emergency Training
02.2026
State license as an LPN -
J&J Healthcare Institute
Florida
Skills
Leadership engagement
Innovative Problem solver
Patient Care and Safety
Point Click Care
Yardi Voyager
Yardi Breeze
Computer skills – MS Office (Windows, Excel and Outlook)