Yves Perez

• Collaborated with leadership to identify training needs and create tailored mentorship plans for new hires.
• Provided constructive feedback to agents, promoting self-awareness and continuous improvement for call structure.
• Supported diverse groups in navigating call types, ensuring inclusive mentorship experiences.
• Developed resources and tools for effective mentoring practices, enhancing program efficiency.
• Monitored progress of participants, adjusting strategies to meet individual goals and company goals and challenges.
• Served as role model for agents by demonstrating strong values, ethical standards, call flow structure, as well as call taking.

• Engaged customers in product demonstrations and test drives, enhancing vehicle understanding and driving experience.
• Provided detailed information on financing options, improving customer satisfaction and decision-making processes.
• Assisted clients in selecting vehicles based on needs and preferences, fostering strong relationships and repeat business.
• Maintained up-to-date knowledge of Toyota products and industry trends to effectively address customer inquiries.
• Implemented follow-up communication strategies post-sale, ensuring customer retention and loyalty development.
• Utilized CRM software to track leads and manage customer interactions, optimizing sales performance metrics.
• Participated in regular training sessions to enhance sales techniques and product knowledge for superior service delivery.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Answered telephone and email inquiries from potential customers.

• Helped customers complete purchases at buy here pay here lot.
• 
  Processed POS transactions, including checks, cash and credit purchases or refunds if needed.
• 
  facilitated the process by gathering customer STIS and collected down payments

● Installed new telephone systems using hand and power equipment, managed configuration and delivered
end user training
● Completed extensive job report for each service call, promoted products based on client needs, and
increased sales

● Performed routine maintenance on Internet, phone, and cable services, as well as, resolved on-site,
technical and accounting problems
● Maintained strong customer relations by verifying legitimacy of orders as well as confirming method of
payment, shipping and billing information

▪ Helped customers complete purchases, locate items and join reward programs to promote loyalty,
satisfaction and sales numbers
▪ Processed POS transactions, including checks, cash and credit purchases or refunds
▪ Reviewed and resolved differences between accounting information and cash drawer
▪ Answered, scheduled and responded to reservation calls at specific times and locations. Coordinated
efficient routes to avoid delays and optimize schedules