YVES ANTOINE JEAN LOUIS
SAUGUS,MA
Summary
Dynamic former Shop Owner at CAPECCC, adept in business operations and customer relations, significantly improved profit margins through strategic pricing and supplier negotiation. Excelled in staff training and development, fostering a team capable of surpassing sales goals and enhancing customer satisfaction. Demonstrated expertise in merchandise planning and community engagement, driving store success.
Overview
29
29
years of professional experience
Work History
Shop Owner
CAPECCC
03.1995 - 09.2023
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Coached, counseled and disciplined employees.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Prepared annual budgets and monitored financial objectives.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and Area of expertise.
- Implemented loss prevention strategies to minimize instances of theft or damage within the store.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Trained and developed team members to build human capital.
Education
Langue Espagnole
Institut Lope De Vega
Port Au Prince2018
Certificat - Langue Allemande
Institut Haitiano Allemande
Port Au Prince , Haiti 2003
Dessin De Mode , Coupe Et Couture Féminine - Fashion Design
Verona School of Fashion
Port Au Prince ,Haiti09.1994
Diplôme De Tailleur - Coupe Et Confection Masculine
École Nationale Des Arts Et Métiers
Port Au Prince 06.1987
Skills
- Business Operations
- Pricing strategy
- Marketing experience
- Store maintenance
- Staff hiring and training
- Supplier negotiation
- Local market understanding
- Community Engagement
- Merchandise planning
- Employee Scheduling
- Customer Relations
- Operations Management
- Staff hiring
- Small business operations
- Negotiation
- Cost Reduction
Timeline
Shop Owner
CAPECCC
03.1995 - 09.2023
Langue Espagnole
Institut Lope De Vega
Certificat - Langue Allemande
Institut Haitiano Allemande
Dessin De Mode , Coupe Et Couture Féminine - Fashion Design
Verona School of Fashion
Diplôme De Tailleur - Coupe Et Confection Masculine
École Nationale Des Arts Et Métiers
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