YVES DEA
MESA,AZ
Summary
Detailed-oriented with excellent problem-solving skills. Ability to work in a team environment in accordance with deadlines and process oriented. Strong Computer skills; Self-motivated, Organized, Problem solving. Brilliant and enthusiastic in interpersonal relationships (customer). Evidence-based and professional data analysis software such as SQL, SAP in decision making process. A proficient critical thinker and versatile analyst who has a broad understanding of the principles of economics and who can adapt to any position within and outside the economics realm. Efficiency in manipulating large data sets using data analysis tools, working Pivot Table, data mining, etc. Making sure projects are completed in timely manner in accordance with SLA.
Overview
6
6
years of professional experience
Work History
CLIENT SUPPORT SPECIALIST
National Underground Group Pro-Pipe
Phoenix, AZ
08.2021 - 07.2024
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Increased efficiency and team productivity by promoting operational best practices.
- Complete SAP Inspection Sheets.
- Intakes new project work, creating service orders within ERPs.
- Record and maintain a database of customer-specific portals.
- Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Determining pricing and setting up work quotes.
- Carried out opening and closing functions to meet operational needs, underpinning strong customer service.
- Developed customer service improvement initiatives that decreased customer wait times by 15%.
- Performed data entry tasks for client records management.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
CUSTOMER SERVICE REPRESENTATIVE
Konica Minolta Business Solutions US
Phoenix, AZ
05.2018 - 08.2021
- Performing around six hundred weekly inbound and outbound calls.
- Perform basic triage of all incoming customer calls to properly process orders.
- Answered customer inquiries via phone, email, and chat.
- Collaborate with the Sales department and branch managers to process customers' orders and services.
- Use data-driven resources to resolve customer complaints and appropriately respond to inquiries.
- Use System Application Products software (SAP) to analyze customers' accounts
- Use applicable software to run a data report to improve work processes.
- Complete multiple concurrent projects as assigned in a timely manner.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations, and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Worked closely with branch managers and account managers to maintain optimum levels of communication, to effectively and efficiently complete projects.
- Exceeded goals through effective task prioritization and great work ethic.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Certificate Of Completion - Data Analytic
Rio Salado College
Tempe, AZ04-2025
Bachelor of Science - Economics
Arizona State University
05.2018
Skills
- CRM Software
- SAP Software
- SAS Software
- SQL
- Python
- Access Database
- Project Coordination
- ERP Knowledge
- Excel
- Computer Proficiency
- Database Management
- Data Processing
- Project Management
- Mapping
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Words
- Forecasting Price
- Customer Success
- Google Docs
- Fluent in French
- Fluent in English
- Analytical Thinking
- Customer Relations
- Problem-solving aptitude
- Multitasking
- Team Collaboration
- Credit card payment processing
- Strong Work Ethic
- Interpersonal and written communication
- Client service excellence
Timeline
CLIENT SUPPORT SPECIALIST
National Underground Group Pro-Pipe
08.2021 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
Konica Minolta Business Solutions US
05.2018 - 08.2021
Certificate Of Completion - Data Analytic
Rio Salado College
Bachelor of Science - Economics
Arizona State University
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