Yves Mingiedi
Aurora,Colorado
Summary
In search of employment as a Network Engineer /Technician/Analyst/Administrator/NOC Technician where I can utilize my critical thinking and problem-solving skills. I am passionate to work in the IT field and would like to be employed with an organization that would allow me to become an integral part of its growth. I am a Cisco Certified Network Associate, self-motivated, highly result-oriented with proven analytical skills.
Overview
8
8
years of professional experience
Work History
Network Operations Center Engineer
Lumen Technologies
Broomfield, CO
11.2023 - Current
- Using Salesforce to troubleshoot network connectivity issue and create a dispatch ticket.
- Answering phone calls and giving best customer service.
- Fixing phone line and WIFI connection remotely.
- Basic experience with firewall. (ASA)
- Troubleshoot and resolve customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email, and chat support.
- Resolved escalated customer service issues in a timely manner.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Performed regular maintenance checks on customers' systems.
Network Engineer 1
Shamrock Food
Aurora, Colorado
02.2022 - 11.2023
- ServiceNow Ticketing System.
- Knowledge of networking, TCP/IP configuration, LAN/WAN monitoring.
- Basic experience of F5.
- Good understanding of DHCP, DNS.
- Experience on routing and switching protocols: BGP, ISIS, EIGRP, OSPF, STP, MPLS, etc.
- Knowledge of network devices such as Cisco switch, router, and Visio, etc. And their configurations.
- Knowledge of Fiber optic, Standards IEEE, Multimode, and singlemode, UTP.
- Monitored network performance and troubleshooted any issues that arose.
- Testing and configuring software and maintaining/repairing hardware and peripheral devices (Computer, Mobile Device, etc.).
- Active Directory (Reset and Create user accounts, etc.)
- Knowledge in Ethernet and OSI Model layers (L1, L2, L3).
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Communicating with users and vendors in a repair situation.
Sales Associate
Swire Coca-Cola
Denver, Colorado
01.2019 - 01.2022
- Prepared merchandise for sales floors by pricing and tagging
- Help customers locate products and check the store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared large cash deposits with zero discrepancies
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Assembler Technician
TruStile Doors
Denver, Colorado
12.2016 - 01.2019
- In charge of use PPP (personal protection equipment
- Work from layout drawing, point-to-point wire list and wiring schematics
- Install electrical and electronic parts and hardware in housings or assemblies
- Using soldering equipment and hand tools.
Education
Cisco Certified Network Associate-CCNA -
Community College of Aurora
Colorado04.2023
Associate Degree - Electricity And Electronic
ISTA College (D.R Congo)
Kinshasa01.2015
High School Diploma -
Lumumba Institute high school
Kinshasa, DRC01.2012
Skills
- TECHNICAL SKILLS
- Good understanding of TCP/IP and OSI networking models
- Proficiency to configure and troubleshoot routing protocols such as OSPF and RIPv2
- Proficiency to configure and troubleshoot switching technologies: VLANs, Port Security, VLAN port assignment, Trunking
- Proficiency in performing IPv4/IPv6 subnetting
- Better understanding of IPv4/IPv6 access-lists and NATing (static, dynamic, and PAT)
- Knowledge of DHCP, DNS, FTP, and TFTP servers
- Knowledge of Cisco devices (Routers and Switches) hardening best practices
- Knowledge of the following protocols: OSPF, RIP, VTP, STP/RSTP, CDP, NTP, VLAN, HSRP, NAT, Ether-channel, ACL, IPv4/IPv6, DNS, DHCP, FTP, TFTP, IP, ARP, ICMP, TCP, UDP, PPP, HDLC, Wireless Networks and security, basic cloud computing understanding
- Cisco Routers hardware (2811, 2901, 2911)
- Cisco Switches hardware (1900, 2950, 2960)
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Network Operations Center Engineer
Lumen Technologies
11.2023 - Current
Network Engineer 1
Shamrock Food
02.2022 - 11.2023
Sales Associate
Swire Coca-Cola
01.2019 - 01.2022
Assembler Technician
TruStile Doors
12.2016 - 01.2019
Cisco Certified Network Associate-CCNA -
Community College of Aurora
Associate Degree - Electricity And Electronic
ISTA College (D.R Congo)
High School Diploma -
Lumumba Institute high school
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