Yves Y. De Jesus
East Boston,MA
Summary
Goal-driven Healthcare/Higher-Ed/Administrative Professional well-versed in shepherding colleagues and delivering exceptional service to all stakeholders. Highly organized, hardworking, positive force. Community builder and event planner extraordinaire. Innovator and promoter of process improvement and organizational effectiveness. Known for being present, calm, balanced, empathetic, and a constant ray of sunshine for organizations. Collections superstar and translation expert.
Overview
23
23
years of professional experience
Work History
Clinical Affairs & Operations Coordinator
Harvard School Of Dental Medicine
01.2016 - Current
- Serve as right-hand to senior management and key coordinator for enterprise, an academic dental care clinic within a graduate institution and with two sites (Cambridge and Boston) handling 55k patient visits annually, totaling 16M revenues.
- Handle complex financial transactions and reimbursements; manage some AP and vendor transactions.
- Handle all incoming and outgoing patient record requests, monthly average of >80; organize systems for tracking patient records to improve ease of retrieval.
- Build strong relationships with patients and families for optimized care satisfaction; manage complex clinical issues while maintaining flexible, positive and cooperative demeanor.
- Mentor new clinical staff members for proper onboarding and orientation processes, and serve as ongoing lead trainer.
- Manage three annual internal events for >60.
- Coordinate, monitor, assign, and document patient and clinical care activities; enable timely service reimbursements by liaising with insurance companies.
Patient Services Liaison
Harvard School Of Dental Medicine
01.2004 - 01.2016
- Worked directly with 300 members of faculty, students, staff, and over 50k patients in all daily activities related to dental services; partnered with clinic management team to ensure smooth running of clinic.
- Greeted incoming patients (>250 daily per floor), managed sign-ins and directed each to correct locations; triaged telephone calls to effectively manage time and resources; provided exceptional customer service to patients, answering questions and addressing concerns; exceptional organizational skills: maintaining patient files and verifying insurance benefits.
- Exhibited flexibility, adjusting schedule and working overtime, as needed; skilled in crisis management and emergency situations.
- Led special projects, e.g. served as internal exam (Clinical Comprehension Exam) and external board exams (Commission on Dental Competency Assessments) Co-Coordinator.
- Applied administrative knowledge and courtesy to explain procedures and services to patients; verified insurance eligibility and coverage for patients.
- Problem-solved: Resolved billing inquiries and disputes in timely fashion; investigated insurance claims denials and appeals; balanced deposits and credit card payments each day.
Preschool Teacher
Smile Preschool
01.2002 - 01.2003
- Responsible for planning and implementing the program of instruction for several age segments.
- Made a purposeful and appropriate lesson plan that provided effective teaching strategies.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Preschool Teacher
Child Development Center
01.2001 - 01.2002
- Evaluated accomplishments of students on a regular basis, using multiple assessment methods.
- Provided feedback, as well as developed summary reports for progress tracking.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Created safe and nurturing learning environment for preschoolers.
Education
MBA - Business Administration And Management
Fisher College
Boston, MACertificate - Medical Coding And Billing
Penn Foster Career School
2011
Bachelor of Arts - Healthcare Management
Fisher College
Boston, MA2010
Associate of Science - Early Child Education
Fisher College
Boston, MA2001
Skills
- Computer Skills: Multiple platforms (Windows and Apple), Microsoft Office Suite, Dentech and axiUm (EHRs), Oracle, Buy2Pay
- Healthcare Competencies: Medical Records Management, CDT and ADA Code Compliance, Patient Care Planning, HIPAA Compliance, Managing Patient Cases, Patient Services Management, Clinical Quality Improvement, Patient Flow Coordination
- Administrator Competencies: Process Improvement, New Staff Orientation, Event and Meeting Management/Calendaring/Scribing, Organizational Goal Development, Quality Assurance Controls
Languages
Spanish
Native or Bilingual
Timeline
Clinical Affairs & Operations Coordinator
Harvard School Of Dental Medicine
01.2016 - Current
Patient Services Liaison
Harvard School Of Dental Medicine
01.2004 - 01.2016
Preschool Teacher
Smile Preschool
01.2002 - 01.2003
Preschool Teacher
Child Development Center
01.2001 - 01.2002
MBA - Business Administration And Management
Fisher College
Certificate - Medical Coding And Billing
Penn Foster Career School
Bachelor of Arts - Healthcare Management
Fisher College
Associate of Science - Early Child Education
Fisher College
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