Yvet Castillo
Fort Collins,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server and Manager
Los Tarascos
05.2021 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing dining experience.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
- Trained new servers on menu knowledge and service standards to maintain consistency.
- Implemented upselling techniques resulting in increased average check totals per table.
- Resolved customer complaints promptly, improving overall guest relations and retention rates.
- Participated in team meetings to discuss service improvements and share best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Led team in implementing process improvements to enhance operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
Manager
D.P. Dough Franchising LLC
03.2020 - 05.2021
- Developed training programs for staff, fostering skill development and performance enhancement.
- Monitored project timelines, ensuring adherence to deadlines and quality standards.
- Collaborated with cross-functional teams to streamline workflows and increase productivity.
- Conducted regular performance reviews, providing constructive feedback to team members.
- Established key performance indicators to measure team effectiveness and success rates.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Los Tarascos
03.2019 - 02.2020
- Delivered exceptional customer service, ensuring guest satisfaction through attentive communication and personalized interactions.
- Managed multiple tables efficiently, optimizing workflow to enhance dining experience during peak hours.
- Trained and mentored new servers on menu knowledge, service protocols, and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Handled cash transactions accurately, balancing registers at the end of shifts with precision.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Server, Bartender, and Manager
Zquila Mexican Resteraunt
03.2018 - 01.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high service standards.
- Trained new team members on menu items, service protocols, and customer engagement techniques.
- Developed and maintained extensive knowledge of cocktail recipes and drink preparation techniques.
- Provided exceptional customer service by engaging patrons and ensuring a positive bar experience.
- Oversaw daily restaurant operations to ensure exceptional customer service and dining experience.
Server
Palomino's Mexican Restaurant
08.2016 - 01.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained accurate knowledge of menu items and daily specials to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and order delivery.
- Trained new servers on restaurant policies and best practices for efficient service.
- Implemented strategies to manage large volumes of customers during peak hours effectively.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Education
Associate of Science - Psychology
Front Range Community College, Fort Collins, CO
Fort Collins, CO05-2029
High School Diploma -
Fort Collins High School
Fort Collins, CO05-2014
Skills
Customer Service & Hospitality
Point-of-Sale (POS) Operation
High-Volume Table Management
Cash Handling & Register Balancing
Food Safety & Sanitation
Team Leadership & Training
Multitasking & Time Management
Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server and Manager
Los Tarascos
05.2021 - Current
Manager
D.P. Dough Franchising LLC
03.2020 - 05.2021
Server
Los Tarascos
03.2019 - 02.2020
Server, Bartender, and Manager
Zquila Mexican Resteraunt
03.2018 - 01.2019
Server
Palomino's Mexican Restaurant
08.2016 - 01.2018
Associate of Science - Psychology
Front Range Community College, Fort Collins, CO
High School Diploma -
Fort Collins High School