Yvett Gonzalez
Wesley Chapel,FL
Summary
Proven leader and effective team manager, demonstrated at La Michoacana Traditional Natural with a focus on boosting customer satisfaction and enhancing team performance. Skilled in employee training and problem-solving, ensuring high-quality standards and efficient service. Excelled in workload balancing and fostering a positive work environment, contributing to significant improvements in staff morale and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member Team Leader
La Michoacana Traditional Natural
06.2024 - 08.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
Hostess
Ginza
04.2024 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Crew Trainer
McDonald’s
08.2023 - 04.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Hostess
Ginza
06.2022 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - International Business And Management
University of Tampa
Tampa, FL05.2028
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel, FL06.2024
Skills
- Workload balancing
- Team Management
- Employee Training
- Team Player
Certification
- First Aid Certification - American Red Cross or St. John Ambulance.
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Crew Member Team Leader
La Michoacana Traditional Natural
06.2024 - 08.2024
Hostess
Ginza
04.2024 - 06.2024
Crew Trainer
McDonald’s
08.2023 - 04.2024
Hostess
Ginza
06.2022 - 04.2023
Bachelor of Science - International Business And Management
University of Tampa
High School Diploma -
Wiregrass Ranch High School
- First Aid Certification - American Red Cross or St. John Ambulance.
- CPR/AED Certification
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