Yvette Alaniz
McAllen,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
HR Generalist
HR Services Group
01.2020 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with writing job postings and job descriptions for boards.
- Conducted internal I-9 audits to insure ongoing compliance with the employers sanctions provision of the NIA.
- Conduct internal health care audits to ensure quality and compliance in employee health plans.
Home Health Aide
Texas Visiting Nurse Service LTD.
09.2015 - 12.2023
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Supervisor
Penncro Associates Inc.
05.2010 - 08.2015
- Supervised and coordinated activities of collections agents attempting to collect debts owed from consumers.
- Identified needs and provided training to clarify expectations of collections agents.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Scheduled employees to provide full coverage of incoming and outgoing calls.
- Prepared and delivered monthly performance reviews of 32 collections agents to support continuous improvement of department.
Collections Agent
Penncro Associates Inc.
01.2008 - 04.2010
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
Education
Bachelor of Applied Science - Medical Health Management Services
South Texas College
McAllen, TX12.2017
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX05.2016
Skills
- Benefits Administration
- Background Checks
- Pre-Employment Screening
- Data Entry
- Microsoft Office
- Organizational Skills
Timeline
HR Generalist
HR Services Group
01.2020 - Current
Home Health Aide
Texas Visiting Nurse Service LTD.
09.2015 - 12.2023
Supervisor
Penncro Associates Inc.
05.2010 - 08.2015
Collections Agent
Penncro Associates Inc.
01.2008 - 04.2010
Bachelor of Applied Science - Medical Health Management Services
South Texas College
Associate of Arts - Interdisciplinary Studies
South Texas College
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