Yvette Alonzo
Mendota,CA
Summary
Customer-focused professional, skilled in over 20 years of customer service, retail operations, and team leadership. Proficient in cash handling and analyzing KPIs to drive sales performance and enhance customer engagement.
Overview
33
33
years of professional experience
Work History
Assistant Manager/Sales Lead
Chico's FAS
Fresno, CA
09.2012 - 02.2026
- Executed daily opening and closing procedures by managing and ensuring accurate cash handling.
- Assisted in visual merchandising to enhance store presentation.
- Provided excellent customer service and developed positive relationships with customers.
- Analyzed and provided feedback on store's (KPI's) Key Performance Indicators with store manager and associates to identify trends, informing inventory management and promotional strategies.
- Led team in achieving sales goals through positive feedback and effective motivation.
- Coordinated promotional events, increasing customer engagement and brand visibility.
Purchasing Assistant/Office Administrative Assistant
A & M Floor Covering
Fresno, CA
09.2008 - 03.2011
- Analyzed inventory, ordered all materials needed for installation to ensure a timely delivery of materials and supplies.
- Assisted in inventory management, processed purchase orders for vendors and sub-contractor's invoices.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Project Manager/Receptionist
Peninsula Floors, Inc.
Clovis, CA
06.1993 - 05.2008
- Coordinated with suppliers to secure materials promptly, minimizing delays in project timelines.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
No Degree - Business Administration And Management
Heald College
CAHigh School Diploma -
Tranquillity High School
Tranquillity, CA06-1991
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Retail operations
- Business administration
Timeline
Assistant Manager/Sales Lead
Chico's FAS
09.2012 - 02.2026
Purchasing Assistant/Office Administrative Assistant
A & M Floor Covering
09.2008 - 03.2011
Project Manager/Receptionist
Peninsula Floors, Inc.
06.1993 - 05.2008
No Degree - Business Administration And Management
Heald College
High School Diploma -
Tranquillity High School