Lead Associate of Operations
JPMorgan Chase
08.2021 - Current
- Develope highly effective teams to support branch operations and cultivate customer satisfaction.
- Establish strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increase teller efficiency by developing and implementing improved service methods to verify all for daily and monthly cash accounts for accuracy.
- Responde to numerous basic inquiries per day regarding procedures, policies, check verification and general procedures.
- Lead of a pre audit team of 16 branches quarterly.
- Increased teller efficiency by developing and implementing improved service methods.
- Performed cash audits on all branch entities to verify daily and monthly accuracy.
- Maintained daily cash logs and retention of all branch records.
