Yvette Arispe
Baytown
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Houston Methodist
08.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
REMOTE PHARMACY QUALITY SPECIALIST
Village Medical
03.2023 - 08.2023
- Call patients to ensure they refill their chronic disease medications on time for diabetes, blood pressure and cholesterol.
- Request medication, refills per clinic policy and protocol.
- Navigate between different electronic medical record platforms to review patient medical information.
- Timely follow-up and persistent outreach patients, providers and pharmacies to ensure medication's are picked up and taken as directed.
- Scheduling patient appointment's as needed for refills and for barriers.
Front Desk Receptionist
Village Medical
09.2021 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted with new location openings.
- Verified insurance and helped patients sign consents form through Phreesia.
- Work Quality measure gaps to help patients be adherent.
Patient Access Representative III
Memorial Hermann Hospital
03.2020 - 08.2021
- Consistently exceeded performance goals related to appointment scheduling and patient satisfaction, resulting in positive feedback from both patients and staff.
- Maintained strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all interactions and communications.
- Coordinated for scheduling of tests, procedures, and consultations with other departments.
- Balanced schedules with necessary time to complete examinations, procedures, and administrative requirements.
- Managed high call volumes while maintaining a professional demeanor, prioritizing tasks according to urgency and importance.
- Assisted in the implementation of new scheduling software, streamlining processes and improving overall operational efficiency.
- Collaborated with medical staff to ensure accurate scheduling of diagnostic tests and procedures.
Patient Access Representative
Memorial Hermann- Sports Medicine
09.2017 - 03.2020
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Completed “make ready” packets for new patients for the following day followed by confirming appointments.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Patient Access Representative
Harris Health System
09.2015 - 05.2016
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Front Desk Receptionist
Center Of Reproductive Medicine
02.2015 - 09.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Reviewed treatment contracts per doctor recommendations with patients.
- Scheduled procedures.
ER Registrar
Bayshore Medical Center
06.2013 - 01.2015
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Medical Assistant
Texas School of Business
Houston, TX03-2011
Skills
- HIPAA compliance
- Insurance verification
- Data entry proficiency
- Office administration
- Fluent in Spanish
- Phone etiquette
Timeline
Patient Service Representative
Houston Methodist
08.2023 - Current
REMOTE PHARMACY QUALITY SPECIALIST
Village Medical
03.2023 - 08.2023
Front Desk Receptionist
Village Medical
09.2021 - 03.2023
Patient Access Representative III
Memorial Hermann Hospital
03.2020 - 08.2021
Patient Access Representative
Memorial Hermann- Sports Medicine
09.2017 - 03.2020
Patient Access Representative
Harris Health System
09.2015 - 05.2016
Front Desk Receptionist
Center Of Reproductive Medicine
02.2015 - 09.2015
ER Registrar
Bayshore Medical Center
06.2013 - 01.2015
Medical Assistant
Texas School of Business
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