Yvette Armenta
Milton,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Care Team Representative
Sedgwick Claims Management
Milton, FL
06.2023 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Increased customer satisfaction ratings 88% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Retail Sales Representative
Xfinity Store by Comcast
Parker, CO
01.2020 - 05.2023
- Providing recommendations to generate revenue
- Building strong rapport with customers by creating trust and offering follow-up on experiences
- Exceeding monthly sales goals
- NPS survey score boost customer experience by responding promptly to requests and delivering superior customer service
- Leading huddles on new products and plan pricing
- Current promotion into Retail Sales Executive.
- Greeted customers, identified their needs and provided product information.
- Provided customer service by answering product related questions in a timely manner.
- Replenished stock shelves and displays according to store guidelines.
- Processed returns, exchanges and refunds as per company policies.
- Upsold additional products when appropriate to increase store revenue.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Retail Service Associate
Xfinity Store by Comcast
Parker
09.2018 - 01.2020
- Oversaw inventory management of devices and accessories in the retail space
- Executed bi-weekly inventory counts to reconcile discrepancies
- Performed store resets through reading and understanding schematics and plan-o-grams
- Managed cash handling
- Ensured that all customers received a warm greeting upon entering the store.
- Organized backroom storage areas to ensure inventory was properly stored.
- Stocked shelves with newly arrived merchandise.
- Assisted in merchandising activities such as setting up displays and arranging promotional materials.
- Ensured compliance with safety regulations related to handling hazardous materials or equipment.
- Kept track of customer orders from start to finish, ensuring accurate order fulfillment.
- Performed daily opening and closing duties such as counting money in cash drawers and reconciling discrepancies.
Stock Associate
Target
Aurora, CO
03.2015 - 08.2018
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Assisted customers in locating products throughout the store.
- Performed daily opening and closing procedures such as counting the contents of cash drawers and checking all equipment for proper functioning.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Verified that all price tags were correct before stocking merchandise on display areas.
- Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
Cook/Prep Crew Member
Udi's Gluten
Denver, CO
06.2013 - 03.2015
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Education
Bachelor of Science - Business With Marketing Certification
University of Phoenix
Phoenix, AZ05.2024
Hinkley High School
Aurora, CO01.2014
Skills
- Bilingual (spanish)
- Customer Experience
- Leadership skills
- Communication skills
- Active listening skills
- Negotiation
- Product knowledge
- Sales Generation
- Order Entry
- Supply Restocking
- Food Handling
- Operations Management
Languages
Spanish
Professional
Accomplishments
- Sales goal award for most streaming device sales in 2020 with Xfinity by Comcast stores.
- Award for leadership coursework completion with the National Society of Leadership and Success in 2022
Timeline
Care Team Representative
Sedgwick Claims Management
06.2023 - Current
Retail Sales Representative
Xfinity Store by Comcast
01.2020 - 05.2023
Retail Service Associate
Xfinity Store by Comcast
09.2018 - 01.2020
Stock Associate
Target
03.2015 - 08.2018
Cook/Prep Crew Member
Udi's Gluten
06.2013 - 03.2015
Bachelor of Science - Business With Marketing Certification
University of Phoenix
Hinkley High School
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