Yvette Bannister

• Manage patient access quality reviews for 900+ team members, overseeing a team of 8 professionals and using Excel and Power BI to track key metrics, resulting in a 15% improvement in quality review outcomes.
• Optimize the development and execution of quality assurance programs, ensuring compliance with healthcare policies and regulations, while establishing quality standards and metrics and fostering key vendor and internal relationships.
• Provide data-driven insights through monthly executive briefings, utilizing Excel and Power BI for data analysis and visualization, supporting strategic decisions that optimized revenue cycle efficiency by 20%.
• Collaborate with operations to establish and refine key performance indicators (KPIs), leveraging Excel for reporting and visual dashboards for productivity and compliance tracking.
• Analyze patient care data to enhance HEDIS and CAHPS scores, supporting quality improvements across clinical practices.
• Reduced audit findings by 10% through targeted training and enhanced compliance monitoring, with support from data analysis in Excel and other tools.

Key Accomplishments:

• Implemented process re-engineering initiatives that improved revenue cycle efficiency by 20%.
• Developed innovative training programs that reduced billing errors and claim denials by 15%.

• Developed and implemented training programs for new hires and staff on revenue cycle operations, including Epic Systems and patient financial services, improving team performance.
• Analyzed data to continuously refine training programs, resulting in a 15% improvement in billing and revenue cycle operations across departments.
• Collaborated with leadership to drive employee performance improvements and integrate new quality assurance methods, enhancing compliance and operational efficiency.
• Updated training materials in response to Epic software changes and process enhancements within Patient Financial Services.
• Led special projects with tight deadlines while maintaining regular work responsibilities.
• Trained staff on company policies and front-end office functions, including scheduling, registration, insurance eligibility, and billing, ensuring consistency in operations.
• Supported Epic Systems implementation at multiple offices, providing quality improvement recommendations during the go-live phase.

Key Accomplishments:

• Spearheaded the training of over 200 staff members, leading to a 15% reduction in claim denials and billing errors.
• Developed training materials that were adopted as the standard for company-wide revenue cycle operations, ensuring consistency and efficiency across departments.

• Collaborated closely with physicians to review and verify billing notes within the Cerner EMR system, ensuring proper alignment with CPT, ICD-10, and other relevant codes for accurate billing and coding practices.
• Managed daily operations for multiple medical practices, including General Internal Medicine, Pediatrics, and Palliative Care, ensuring compliance with federal and state regulations in patient access, billing, and scheduling.
• Developed and implemented policies and procedures that streamlined front-office workflows, improving efficiency and enhancing the patient experience.
• Served as a key liaison between healthcare providers and state agencies, ensuring Medicaid compliance and addressing policy concerns.
• Coordinated patient access activities, including registration, scheduling, and insurance verification, ensuring the accuracy of demographic and financial information.
• Supported medical teams by interpreting physician orders and coordinating compliance with testing and admission criteria.
• Created training materials for front desk staff, improving adherence to billing, insurance, and privacy standards.
• Reconciled billing charges and processed Time-of-Service payments, ensuring end-of-day accuracy and compliance with financial protocols.
• Resolved patient and team member issues, optimizing appointment scheduling, records management, and billing functions to improve practice efficiency.

Key Accomplishments:

• Increased patient satisfaction scores by 20% through improved process efficiency and staff training.

• Led the development of policies that reduced billing cycle time by %.

• Managed patient calls, appointments, and medical records, ensuring accuracy and efficiency.
• Assisted with insurance renewals and resolved billing issues, reducing bad debt by 15%.
• Addressed bad debts and followed up on payments, providing financial options to patients.
• Delivered excellent customer service, improving patient satisfaction by 10%.
• Entered patient demographic and insurance data, ensuring accurate records and compliance with HIPAA.
• Trained over 20 new staff members on administrative tasks and HIPAA compliance, enhancing productivity.
• Secured patient information and ensured compliance with HIPAA privacy standards.