Yvette Boyd
Assistant Manager/ CEO Of Daycare Facility
New York City,New York
Summary
Seasoned executive with a proven track record of driving operational excellence and strategic visioning at MTA New York City Transit. Expert in talent development and crisis management, achieving significant business growth and fostering a culture of innovation and collaboration. Demonstrates exceptional leadership and people development skills, ensuring company objectives are surpassed. Results-driven Assistant Manager and CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
CEO of Daycare Facility
Business Owner
03.2001 - 04.2004
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Championed sustainability initiatives to reduce environmental impact while improving brand image among eco-conscious consumers.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw divisional marketing, advertising and new product development.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Devised and presented business plans and forecasts to board of directors.
- Oversaw business-wide changes to modernize procedures and organization.
- Cultivated company-wide culture of innovation and collaboration.
Assistant Manager in Training
MTA New York City Transit
09.1984 - 01.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
MPA - Masters in Public Administration
05.2001 -
Thesis on Social Change
- Honoree of Golden Key, Ankh Maat Weedjau, National Honor Society of Leadership (NSLS), Phi Alpha. Honor for graduating at the top 10% of my graduating class, Alpha Chi.
- Extracurricular Activities: Alpha Kappa Alpha, Order of the Eastern Star, NAACP, Priestess in an African Traditional Religion, Devine 9 Alliance, American Society for Public Administration.
- Extracurricular Activities: Swimming, Piano, Avid reader and researcher, Writing my book, Sewing, Yoga, Community activist for social change.
- Thesis: Dissertation on Health Disparities. Thesis on Social Change.
- Member of Alpha Kappa Alpha Sorority, Order of the Eastern Star.
- Devine 9 Alliance, NAACP, participant with the LINKS Sorority inc.
- Ranked in the Top 10% of my graduating class.
- 3.98 GPA for my MPA and 3.9 for my PhD.
Bachelor of Arts - Public Policy And History
05.2001 -
Ph.D. - Public Policy And Public Administration
05.2001 -
Dissertation on Health Policy
- Honoree of Golden Key, Ankh Maat Wedjau, National Society of Leadership (NSLS), Medal for graduating in the top 10% of my graduating class.
- GPA: 3.9
Skills
Talent Development
Crisis Management
Succession Planning
Mergers and Acquisitions
Operational Excellence
Effective Decision Making
Customer Focus
Strategic Visioning
Problem-solving aptitude
Planning and coordination
Management Team Leadership
Excellent Communication
Leadership and People Development
Innovative and Visionary
Multitasking
Task Prioritization
Employee Motivation and Performance
Negotiation
Adaptability
Relationship and Team Building
Team Collaboration
Multitasking Abilities
Decision-Making
Professionalism
Adaptable and Flexible
Team building
Board Collaboration
Client Relationship Building
Interpersonal Skills
Business Administration
Client Relationship Management
Results Orientation
MIssion and Vision
Employee Coaching
Staff Management
Training and Development
Adaptability and Flexibility
Reliability
Operations Management
Effective Communication
Change and Growth Management
Expectation Management
Attention to Detail
Time Management
New Business Development
Consulting
Systems Thinker
Client Engagement
Policy Development
Financial Management
Time management abilities
Continuous Improvement
Operational Analysis
Written Communication
Executive Leadership
People and Culture
Analytical Skills
Analytical Thinking
Quality Control Planning
Goal Setting
Interpersonal Communication
Organizational Skills
Account Management
Solution Innovation
Human Resource Information System HRIS
Active Listening
Accomplishments
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Project Management Issue] which led to 96%.
- Collaborated with a team of 20 supervisors and managers in the development of CIVIS KRONOS systems. Manage quality assurance, and training.
- Documented and resolved complaints which led to a 90% reduction in customer dissatisfaction.
- Achieved 95% results by completing quality assurance and training tasks with accuracy and efficiency.
Languages
Spanish
Limited Working
yoruba
Elementary
Certification
Completing COMP TIA and Project Management
Interests
History
Research
Writing
LAW
researching, sewing, Swimming, historian, pursuing educational knowledge.
I am a lifelong avid learner; after completing my PhD in Public Policy and Administration by the end of 2024, my plans are to pursue a Dual PhD/JD degree in law and history. I just started a PMP and COMP-TIA certification program. I love being creative, and I express that in my sewing and crafts. I love the water and swimming keeps my figure. When I complete my dissertation on health policy and disparities I aim to publish my work.
Timeline
Completing COMP TIA and Project Management
12-2025
Strayer University - MPA, Masters in Public Administration
05.2001 -
City College of New York of The City University of New York, The - Bachelor of Arts, Public Policy And History
05.2001 -
Walden University - Ph.D., Public Policy And Public Administration
05.2001 -
CEO of Daycare Facility - Business Owner
03.2001 - 04.2004
Assistant Manager in Training - MTA New York City Transit
09.1984 - 01.2000
[Area of expertise] License - Notary]
03-1982