Mia Gonzalez
Montverde
Summary
Expert in client relationship management and conflict resolution with a focus on customer satisfaction. Effective communication strategies and social media engagement that drive positive client experiences. Known for operational efficiency and creating environments that promote member loyalty. Capable of multitasking while consistently maintaining a positive attitude in various scenarios.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Teknique Boxing
Winter Garden
03.2025 - Current
- Oversee front desk operations, building a strong rapport with clients and parents.
- Respond to phone calls, and handle customer support emails effectively.
- Process billing inquiries and manage membership cancellations without delays.
- Register new members, and actively follow up on leads to drive sales.
- Execute social media strategies to bolster the gym's online engagement and presence.
- Organize festive decorations while maintaining a clean environment for members.
- Manage appointment schedules, and coordinate class bookings for trainers and members.
- Resolved customer complaints or issues in a timely fashion, following established protocols.
- Act as the main point of contact for all member inquiries, ensuring satisfaction.
- Support team efforts to maintain high standards of service quality.
- Greet and assist visitors with inquiries and directions.
Front Desk
Fitness CF
Clermont
05.2024 - 03.2025
- Executed early morning member check-ins at 4 AM and 5 AM for operational efficiency.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by addressing issues with effective, friendly service.
- Quickly identified and responded to customer needs to improve overall experience.
- Answered member questions to cultivate a supportive gym environment.
- Facilitated new member onboarding by managing account information in POS systems.
- Ensured front desk area and equipment cleanliness through regular maintenance protocols.
- Handled point-of-sale transactions while processing basic membership billing updates.
Bagger/Cashier
Publix Supermarkets
Minneola
08.2021 - 12.2023
- Delivered exceptional customer service as cashier, bagger, and front-end team member.
- Collaborated with cashiers to ensure smooth checkout experiences for customers.
- Trained in store cleaning procedures to maintain organized and hygienic workspace.
- Facilitated online order fulfillment, ensuring accuracy and timely pickup preparation.
- Assisted customers with inquiries and purchases during checkout process.
- Executed routine maintenance tasks including sweeping floors and mopping spills.
- Demonstrated strong work ethic through consistent attendance and reliability.
Education
Diploma -
Lake Minneola High School
Minneola, FL01.2023
A.A. - Transfer Program
Lake Sumter State College
Clermont, FLSkills
- Customer service
- Front desk operations
- Billing inquiries
- Client relationship management
- Conflict resolution
- Social media engagement
- Effective client communication
- Attention to detail
- Appointment scheduling and confirmation
- Administrative skills
- Hospitality
- Interpersonal skills
- Listening
- Team collaboration
- Calm under pressure
Affiliations
- Weight lifting regional championships
- Gardening,
- Animal enthusiast
- Painting
Certification
- Previously certified in CPR and Stop the Bleed
References
References available upon request.
Timeline
Front Desk Receptionist
Teknique Boxing
03.2025 - Current
Front Desk
Fitness CF
05.2024 - 03.2025
Bagger/Cashier
Publix Supermarkets
08.2021 - 12.2023
Diploma -
Lake Minneola High School
A.A. - Transfer Program
Lake Sumter State College