MATTHEW HICKS
San Jose,CA
Summary
Accountable professional, customer-oriented with strong history of achieving strategic objectives. Dedicated and hardworking with internal drive to deliver excellence. Quick and effective at decision making, while maintaining excellent customer service. Hardworking and conscientious with the capacity to manage time and plan ahead to reach superior results.
Overview
15
15
years of professional experience
Work History
Members Service Specialist
City Of Rohnert Park
04.2022 - Current
- Maintain members' satisfaction with forward-thinking strategies that address customer needs and resolve concerns.
- Design enjoyable and innovative customized training programs based on fitness goals.
- Interact with customers by phone, email, or in person to provide information.
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Keep detailed records of supplies and office equipment used to budget and order new supplies.
- Track office supplies and restock low items to keep team members on-task and productive.
- Evaluate office documentation for accuracy in order to maximize team productivity.
Restaurant Server
Buffalo Wild Wings
06.2019 - 07.2022
- Complete thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Attend to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Apply safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Keep tables neat, remove dirty dishes, wipe down surfaces and refresh glasses
- Address any concerns or complaints quickly to promote customer happiness and escalate more advanced issues to management for resolution
- Discuss menu items and dietary concerns, note special requests and suggest appetizers or other additional items
- Maximize team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Calculate charges, issue table checks and collect payments from customers
Premium Auditor
State Compensation Insurance Fund
08.2021 - 01.2022
- Reviewed payroll records to perform workers' compensation premium audit.
- Calculated accurate premium amounts.
- Reconciled estimated/reported premium to audited premium.
- Performed an on-site inspection for a better premium classification of employees.
- Coordinated with the Underwriting department on Underwriting alerts.
- Collaborated with underwriters and other insurance professionals regarding final premiums.
Hostess and Food Runner
Chili's Bar And Grill
02.2018 - 05.2019
- Greeted guests and patrons personally as they entered into the establishment.
- Ensured the proper setup of dining and service areas.
- Assisted servers with table settings and beverage refills during busy periods.
- Delivered entrees to tables and made sure each guest received the correct order.
Summer Student Internship
State Compensation Insurance Fund
06.2018 - 07.2018
- Looked up information with computer programs.
- Reviewed files to check for complete and accurate information.
- Entered information into computer databases.
- Updated daily logs for tracking file movements.
Community Service Volunteer
Sunday Friends
06.2010 - 03.2017
- Empowered and fostered positive development in children.
- Facilitated and engaged children in educational games, and activities.
- Provided customer service and assisted parents with purchases.
Education
Masters of Public Administration -
Sonoma State University
Rohnert Park, CA12.2023
Bachelor of Arts - Anthropology
Sonoma State University
Rohnert Park, CA05.2021
High School Diploma -
Archbishop Mitty High School
San Jose, Ca05.2017
Skills
- Collaborative Team Member
- Proficient in Microsoft software
- Critical Thinking and Analytical Skills
- Payroll Auditing
- Accounting Records Analysis
- Customer Service Oriented
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Creative Problem Solving
- Responding to Difficult Customers
Timeline
Members Service Specialist
City Of Rohnert Park
04.2022 - Current
Premium Auditor
State Compensation Insurance Fund
08.2021 - 01.2022
Restaurant Server
Buffalo Wild Wings
06.2019 - 07.2022
Summer Student Internship
State Compensation Insurance Fund
06.2018 - 07.2018
Hostess and Food Runner
Chili's Bar And Grill
02.2018 - 05.2019
Community Service Volunteer
Sunday Friends
06.2010 - 03.2017
Masters of Public Administration -
Sonoma State University
Bachelor of Arts - Anthropology
Sonoma State University
High School Diploma -
Archbishop Mitty High School
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