YVETTE CASTANEDA

• Facilitated positive customer experiences by resolving issues promptly and professionally.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Educated patients on the importance of proper nutrition for optimal health, fostering improved understanding and compliance.
• Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
• Handled more than +150 invoices and customers using weekly using accounting software.
• Answered a high

number of calls from customers and

took care of the customers orders.

• Performed general store

upkeep during store hours and after

closing,reorganizing shelves and restocking

items.

• Provided outstanding customer service on phone and in person.
• Provided sales and customer service assistance to walk-in traffic
• Provided friendly and attentive customer service, resulting in repeat patronage.
• Coordinated with inventory control to determine and manage inventory needs.
• Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
• Enhanced the accuracy of inventory valuation by implementing a robust system to track physical inventory counts against records.
• Maintained departmental equipment inventory and maintenance agreements.
• Managed inventory for large commercial business operation.

• Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
• Quickly and accurately counted drawers at start and end of each shift.
• Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
• Monitored areas for security issues and safety hazards.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
• Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Led transition to new POS system, minimizing downtime and training staff effectively.