Yvette Cervantes
Anthony,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Respiratory Therapist
Rotech Healthcare
04.2024 - Current
- Provided instruction to patients and/or caregivers on the proper use of equipment and/or respiratory care procedures
- Ensured patients and/or caregivers could effectively operate and maintain equipment
- Performed clinical assessments and tests such as pulse oximetry and CapOX studies
- Responsible for routine patient follow-up contacts based on individual needs
- Would perform on-call duties as needed
- Provided and operated various types of respiratory care equipment including but not limited to oxygen therapy, nebulization therapy, suctioning, PAP therapy, invasive and non-invasive ventilation
- Inspected and tested equipment to ensure proper operating condition
- Prepared and maintained a record for each patient containing all pertinent information, care plans, physician prescriptions and follow-up documentation
- Responsible for accurate data entry on monitoring websites for certain respiratory equipment
- Consulted with referring physician regarding patient treatment, medical condition, home environment, and Plan of Care
- Participated in ongoing education and training sessions regarding respiratory patient care
- Assisted with patient scheduling as needed
- Served as a resource for staff and patients on the safe use of supplemental oxygen, ensuring optimal therapeutic benefits.
- Improved patient care by developing individualized treatment plans based on thorough assessments and evaluations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Respiratory Therapist / Office Manager
Romo Medical
02.2023 - 03.2024
- Work and build respectable relationships with local referral sources and local providers and their staff along with Romo company customer service representatives to qualify and gather proper documentation per insurance guidelines to provide patient care and dispense durable medical equipment
- Participate in marketing meetings with account representatives to educate physicians and staff on home medical equipment qualifying diagnosis and procedures
- I work with local hospital case managers, patient insurance care coordinators and insurance company representatives to achieve the best patient care possible
- Acquired trust and business from local referral sources
- Train new hires
- Proper documentation on Brightree software
- Ensure office was well equipped with all the equipment needed
- Weekly Inventory and ordering were a weekly task for me to complete
- Patient assessments were completed to determine best home needs to give patient’s the ability to achieve normal activities of daily living, oxygen conserving device evaluations such as six-minute titration walk, portable oxygen concentrator set up and evaluations, RT evaluations and troubleshoot, schedule patient appointments
- Compliance follow up calls and monitoring through computer systems such as AirView and Care Orchestrator
- Access Standards tracking to ensure work is done in a timely manner, attend bi-weekly Dept meetings
- Work efficiently with computer systems and office equipment
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensure orders were processed effectively and efficiently.
Respiratory Therapist
Homecare Dimensions
09.2020 - 02.2023
- RT ensured the delivery and set-up of DME equipment, responsible for training of patient/caregiver regarding equipment use
- Clinical management of clinical respiratory patients
- Completes all clinical documentation including clinical notes, patient care plans and all associated documentation in a complete and timely manner
- Communicates effectively and efficiently with physicians and healthcare providers to facilitate healthcare delivery
- Participates in marketing efforts
- Adheres to OSHA guidelines and infection control procedures regarding blood borne pathogens
Respiratory Therapist
HME Specialist
01.2016 - 09.2020
- Work and build respectable relationships with local referral sources and local providers and their staff along with HME company customer service representatives to qualify and gather proper documentation per insurance guidelines to provide patient care and dispense durable medical equipment
- Participate in marketing meetings with account representatives to educate physicians and staff on home medical equipment qualifying diagnosis and procedures
- I work with local hospital case managers, patient insurance care coordinators and insurance company representatives to achieve the best patient care possible
- Through these meetings I acquired trust and business from local referral sources
- As the senior RT I would help train new hires
- I would train on all Respiratory equipment, to also include proper documentation on Brightree software
- As the senior RT on staff, it was my responsibility to make sure the office was well equipped with all the equipment needed
- Weekly Inventory and ordering were a weekly task for me to complete
- My job functions also included home visits to set up home medical equipment such as ventilator Trilogy units for invasive and noninvasive care, ASV units, oxygen bleed-in set ups, CPAP/ Bipap set up’s, tracheostomy humidification systems, apnea monitors, continuous pulse oximetry, overnight pulse oximetry
- Patient assessments were completed to determine best home needs to give patient’s the ability to achieve normal activities of daily living, oxygen conserving device evaluations such as six-minute titration walk, portable oxygen concentrator set up and evaluations, RT evaluations and troubleshoot, schedule patient appointments, compliance follow up calls and monitoring through computer systems such as AirView and Care Orchestrator
- Access Standards tracking to ensure work is done in a timely manner, attend bi-weekly Dept
- Meetings
- Work efficiently with computer systems and office equipment
Respiratory Therapist
Las Palmas Medical Center
11.2014 - 12.2015
- Patient assessment, ventilator care/monitoring, nebulizer treatments, ABG’s, oxygen modality setup, O2 monitoring, trach care, ER/ ICU patient care, Bipap set up and monitoring per department policy
- Communicate effectively with Physicians, patients and their families, nursing, other allied health practitioners, Dept
- Managers, and with Administration
- Teach/instruct patients, assess and reassess patients as needed
Respiratory Therapist / Interim Branch Manager
Apria Healthcare
11.2011 - 12.2015
- Provided instruction to patients and/or caregivers on the proper use of equipment and/or respiratory care procedures
- Ensured patients and/or caregivers could effectively operate and maintain equipment
- Performed clinical assessments and tests such as pulse oximetry, and vital signs
- Responsible for routine patient follow-up contacts based on individual needs
- Would perform on-call duties as needed
- Provided and operated various types of respiratory care equipment including but not limited to oxygen therapy, nebulization therapy, apnea monitoring, suctioning, PAP, invasive and non-invasive ventilation
- Inspected and tested equipment to ensure proper operating condition
- Prepared and maintained a record for each patient containing all pertinent information, care plans, physician prescriptions and follow-up documentation
- Responsible for accurate data entry on monitoring websites for certain respiratory equipment
- Consulted with referring physician regarding patient treatment, medical condition, home environment, and Plan of Care
- Participated in ongoing education and training sessions regarding respiratory patient care
- Assisted with patient scheduling as needed
- Performs other duties as required
Education
Bachelors of Applied Studies -
New Mexico State University
Las Cruces, N.M.01.2020
Associates of Applied Science - Respiratory Care
Doña Ana Community College
Las Cruces, N.M.01.2007
Skills
- Accuracy and attention to detail
- Microsoft office expertise
- File management
- Customer service
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
- Appointment scheduling
- Customer relationship management (CRM)
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Respiratory Therapist
Rotech Healthcare
04.2024 - Current
Respiratory Therapist / Office Manager
Romo Medical
02.2023 - 03.2024
Respiratory Therapist
Homecare Dimensions
09.2020 - 02.2023
Respiratory Therapist
HME Specialist
01.2016 - 09.2020
Respiratory Therapist
Las Palmas Medical Center
11.2014 - 12.2015
Respiratory Therapist / Interim Branch Manager
Apria Healthcare
11.2011 - 12.2015
Associates of Applied Science - Respiratory Care
Doña Ana Community College
Bachelors of Applied Studies -
New Mexico State University
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