Yvette Chapman
Henderson
Summary
Dedicated library aide skilled in enhancing student engagement through collaborative events and streamlined processes. Proficient in library software and cataloging, ensuring accurate tracking of resources and creating a welcoming learning environment.
Overview
22
22
years of professional experience
Work History
School Library Aide
CCSD Wallin Elementary
Henderson, NV
08.2024 - Current
- Provided support during library events, enhancing student engagement and participation.
- Maintained circulation system, ensuring accurate tracking of borrowed resources.
- Managed inventory of books, periodicals, and multimedia materials to ensure accurate records and timely processing of acquisitions.
- Enhanced student research skills by guiding them through the use of library resources and databases.
- Maintained a welcoming and organized library environment, fostering a positive learning atmosphere for all users.
- Organized special events such as book fairs or literacy nights in collaboration with school administration.
- Streamlined book circulation process for improved efficiency with an updated cataloging system.
- Provided exceptional customer service to students, faculty, staff, while addressing their diverse informational needs efficiently.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Helped children select appropriate reading level library books.
Office Worker
Swat Bug Killers/ Elite Pest Control
Las Vegas, NV
10.2021 - Current
- Managed daily office operations to support pest control activities effectively.
- Coordinated schedules for service appointments, ensuring timely customer support.
- Implemented process improvements that enhanced workflow efficiency.
- Resolved customer inquiries promptly, contributing to improved satisfaction levels.
- Completed clerical tasks such as filing, copying, and distributing mail.
Dispatch
Planet Hollywood Resort & Casino
Las Vegas, NV
03.2007 - 11.2009
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
911 Public Safety Telecommunicator
Regional Communications
Port Orange, FL
03.2004 - 01.2007
- Managed emergency calls and prioritized responses based on urgency and severity.
- Operated computerized dispatch systems to efficiently relay information to first responders.
- Coordinated with law enforcement, fire, and medical personnel to ensure effective incident management.
- Provided clear instructions to callers during high-stress situations, ensuring safety and compliance.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
High School Diploma -
Fresh Start
San Juan Capistrano, CA05.1989
Skills
- Shelving accuracy
- Teamwork orientation
- Adaptive learning
- Collaborative mindset
- Library software proficiency
- Cataloging expertise
Timeline
School Library Aide
CCSD Wallin Elementary
08.2024 - Current
Office Worker
Swat Bug Killers/ Elite Pest Control
10.2021 - Current
Dispatch
Planet Hollywood Resort & Casino
03.2007 - 11.2009
911 Public Safety Telecommunicator
Regional Communications
03.2004 - 01.2007
High School Diploma -
Fresh Start