Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Cherry

Faulkner,USA

Summary

Hard-working professional with 8+ years of experience and a proven knowledge of customer loyalty, buyer awareness, and customer service. Aiming to leverage my talents to successfully fill a role at your company that fits my skill set.

Overview

12
12
years of professional experience

Work History

CXM

Macys Department Store
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

STORE MANAGER

Estee Lauder
03.2022 - Current
  • Maintain high customer readiness standards by ensuring proper presentation and outstanding customer service.
  • Initiated service consultations, shared technique and product knowledge through actual application, and developed a repeat-business customer base.
  • Directed the overall sales generation of all beauty products, business development activities, and customer care in a retail environment.
  • Tracked daily and monthly progress ensuring that reports were maintained according to company policies and guidelines.
  • Manage counter and staff, organize of counter and events, meeting and exceed sales goals, training and coaching staff.
  • Generated revenue increase by developing and executing in-store special events.
  • Established and maintained strong relationships with vendor and store management to maximize business results.
  • Demonstrated strong leadership skills, excellent customer services, highly organized with exceptional time management, verbal and written communication skills.
  • Performed daily department tasks including stock work, re-merchandising, display, price markdowns and merchandise transfers.
  • Provide skin care consultation, demonstrations and product recommendations.
  • Managed team of associates on the sales floor to achieve sales productivity goals and maintain the highest standards of counter operations.

OFFICE MANAGER

Aspen Dental
10.2021 - 03.2022
  • Plan and manage dental business operations to ensure excellent patient support services.
  • Oversee daily office activities and provide direction and guidance to staff as needed.
  • Ensure that patient appointments, cancellations and last-minute adjustments are handled properly.
  • Respond efficiently to patient and doctor needs and inquires.
  • Respond to patient queries and issues and ensure patient satisfaction.
  • Resolve patient issues in accordance with company polices and procedures, healthcare regulations and dental board standards.
  • Organize and present payment schedules with patients.
  • Train, develop and manage staff to meet performance standards.
  • Assist in employee performance evaluation, promotion, termination, and retention activities.
  • Follow and enforce office policies and regulations.
  • Review and approve vacations, sick leave and personal leave for dental staff.
  • Identify areas of improvements and concerns and implement appropriate corrective actions.
  • Oversee staff scheduling as to ensure full coverage.

ASSISTANT MANAGER

UAL
08.2019 - 01.2020
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Hire, train, and evaluate personnel in sales establishment, promoting or firing workers when appropriate.
  • Enforce safety, health, and security rules.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Assign employees to specific duties.

RETAIL MANAGER

LAURA MERCIER
01.2019 - 08.2019
  • Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
  • Gather and organize information to plan advertising campaigns.
  • Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.
  • Plan and execute advertising policies and strategies for organizations.
  • Provide presentation and product demonstration support during the introduction of new products and services to customers.
  • Provided clients with personalized skincare recommendations to support maintenance of health skin.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.

FIELD MARKETING MANAGER

BECCA COSMETICS
02.2017 - 01.2019
  • Maintain assigned account bases while developing new accounts.
  • Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.
  • Organized and hosted media calls to address quarterly financial results.
  • Consult with company officials, sales departments, and advertising agencies to develop promotional plans.
  • Write sales outlines for use by staff.
  • Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.
  • Prepare promotional plans, sales literature, media kits, and sales contracts.

STORE MANAGER

ART OF SHAVING
01.2013 - 01.2017
  • Hire, train, and evaluate personnel in sales and marketing, promoting or firing workers when appropriate.
  • Plan budgets and authorize payments and merchandise returns.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Assign employees to specific duties.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Establish and implement policies, goals, objectives, and procedures for the floor team.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Education

High School Diploma -

FAIRFAX SENIOR HIGH SCHOOL
Los Angeles, CA
06.2006

No Degree - Human Resources Management

UMGC
ADELPHI
06-2029

Skills

  • Effective decision-making under pressure
  • Analytical thinking skills
  • Growth-oriented mindset
  • Attention to Detail having the ability to efficiently allocate cognitive resources to achieve thoroughness and accuracy when accomplishing tasks
  • Independence with the ability to work without close supervision Thriving in an autonomous work environment that allows for high levels of freedom

Timeline

CXM

Macys Department Store
07.2024 - Current

STORE MANAGER

Estee Lauder
03.2022 - Current

OFFICE MANAGER

Aspen Dental
10.2021 - 03.2022

ASSISTANT MANAGER

UAL
08.2019 - 01.2020

RETAIL MANAGER

LAURA MERCIER
01.2019 - 08.2019

FIELD MARKETING MANAGER

BECCA COSMETICS
02.2017 - 01.2019

STORE MANAGER

ART OF SHAVING
01.2013 - 01.2017

High School Diploma -

FAIRFAX SENIOR HIGH SCHOOL

No Degree - Human Resources Management

UMGC

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