Yvette Coleman
Orlando,FL
Summary
Enterprise-scale executive with 27 years of experience leading complex, high-impact programs within highly regulated financial institutions. Proven builder and operator of enterprise business and finance operations transformation capabilities, supporting large-scale product, technology, and customer experience organizations at enterprise scale. Expert at translating finance, risk, and policy requirements into simplified, scalable operating models and process transformations spanning vendor ecosystem governance, spend oversight, workforce enablement, and enterprise transformation.
Recognized for governing $1B+ in annual vendor spend and driving over $300M in documented budgeted savings and cost avoidance over multiple years, through disciplined governance, operating model design, contract negotiations, and proactive pre- and post-contract investment oversight—while improving delivery predictability, execution discipline, and value realization across complex delivery environments.
Overview
2026
2026
years of professional experience
Work History
Executive Director – Enterprise Business & Finance Operations Transformation
JPMorgan Chase
Lake Mary, FL
2018 - Current
- Enterprise leader within Finance & Business Management, owning enterprise business and finance operations, vendor ecosystem governance, and operating model and process execution.
- Oversee governance of $1B+ in annual vendor spend across a global supplier ecosystem.
- Built and scaled a centralized enterprise operating capability evolving vendor management into a broader business and finance operations transformation model.
- Formed and led a coordinated vendor cohort model accelerating delivery and reducing execution delays.
- Drove documented budgeted savings and cost avoidance through disciplined governance and contract negotiations.
- Serve as a trusted advisor to senior Finance, Product, Technology, Risk, Legal, and Procurement leaders.
- Strengthened enterprise governance through operating cadence, executive scorecards, and data-driven insights supporting decision-making and accountability.
Vice President – Vendor Management & Business Ops
JPMorgan Chase
Lake Mary, FL
01.2014 - 2018
- Supported the establishment of the first Vendor Management Program Office across Consumer and Community Banking, Technology.
- Led vendor rationalization and remediation efforts driving cost savings.
- Resolved over $190M in unfunded or misaligned task orders.
- Enabled global expansion of the vendor management program.
- Partnered with Technology, Finance, Risk, Legal, and Procurement leaders to align vendor usage with financial and control expectations.
Vice President – Business Management & Project Leadership (Office of the COO)
JPMorgan Chase
Wilmington, DE
01.2012 - 01.2014
- Partnered within the Card, Merchant & Auto Technology Office of the COO, providing strategic support to executive leadership and supporting governance and execution across multiple global technology portfolios spanning Card, Merchant Services, and Auto platforms.
- Coordinated cross-functional collaboration among technology, finance, operations, and risk teams to enhance operational efficiency.
- Directed governance model and process enhancements to streamline operations.
- Facilitated resource demand processes by coordinating, validating, and submitting comprehensive monthly program updates to the Office of the CIO.
Vice President Investment Banking Program Manager
JPMorgan Chase
Newark, DE
01.2008 - 01.2012
- Led cross-business, global programs supporting regulatory change, financial reform, mergers and acquisitions, and control-aligned initiatives within Investment Banking operations, coordinating execution across Operations, Risk, Legal, and Finance.
- Designed and leveraged executive scorecards, MIS, and data-driven insights to track progress, surface risks, inform decision-making, and strengthen governance and delivery discipline across complex, high-visibility portfolios.
Business Analyst → Officer → Assistant Vice President
JPMorgan Chase
Newark, DE
01.1999 - 01.2007
- Supported corporate finance reference data, general ledger structures, and reporting controls, ensuring data accuracy, consistency, and audit readiness across enterprise financial processes.
- Partnered with Finance, Technology, and Operations teams to analyze issues, support system changes, and strengthen data governance and control practices.
Skills
- Enterprise Operations Transformation
- Business & Financial Governance
- Operating Model Design & Execution
- Strategic Planning & Execution
- Vendor Ecosystem Governance
- Enterprise Program Leadership
- Budget Oversight & Cost Optimization
- Risk, Controls & Compliance Alignment
- Cross-Functional Executive Partnership
- Complex Stakeholder Management
- Change Leadership & Organizational Enablement
- Data-Informed Decision Making
Websites
Affiliations
- NABA (National Association of Black Accountants) – Corporate partner and conference participant supporting talent development and professional advancement
- ALPFA (Association of Latino Professionals For America) – Corporate engagement, leadership participation, and mentorship
- NMMBA (National Minority MBA Association) – Corporate partner and supporter of leadership and career pipeline initiatives
- Workplace Mentorship and People Agenda – Active mentor supporting leadership development and career progression across global teams
- FaithWorks Ministries – Community service leadership focused on food outreach and support for underserved populations
Timeline
Vice President – Vendor Management & Business Ops
JPMorgan Chase
01.2014 - 2018
Vice President – Business Management & Project Leadership (Office of the COO)
JPMorgan Chase
01.2012 - 01.2014
Vice President Investment Banking Program Manager
JPMorgan Chase
01.2008 - 01.2012
Business Analyst → Officer → Assistant Vice President
JPMorgan Chase
01.1999 - 01.2007
Executive Director – Enterprise Business & Finance Operations Transformation
JPMorgan Chase
2018 - Current