Yvette Contreras
Salinas,CA
Summary
Self-motivated front office assistant with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Santa Cruz Community Health
09.2023 - Current
- Warmly greet 40-60 patients daily while providing new patient paperwork, scanning and verifying insurance cards, and directing them to their destination.
- Maintained transaction security by verifying payment cards.
- Managing patient inquiries and appointments in a timely manner.
- Making Calls to remind patients of upcoming appointments
Barista
Starbucks
11.2022 - 09.2023
- Memorized over 50 menu items to create customized beverages for 200+ customers a day
- Deliver high quality customer service to promote Starbucks Mission and Values
- Optimized workflow by maintaining a clean and organized workspace
- Assisted training new hires on menu items, computer systems,company standards, and customer service expectations
After-School Tutor
Elevo
08.2022 - 04.2023
- Provided interactive 1 on1 tutoring sessions across various subjects and assisted in the development of stronger learning and studying techniques, while enhancing communication and active listening skills.
- Promoted critical thinking skills by guiding students in problem-solving processes across various subject areas.
- Collaborated with staff members to manage students workload
- Taught new lesson plans and curriculum to 20+ students
Education
High School Diploma -
Alisal High School
Salinas, CA06.2021
Skills
5 years of experience in the customer service industry, gaining valuable transferable skills in relationship building, strategic planning and project management
Great track record of quickly adapting in new and complex situations
Committed to lifelong learning, self growth, and development
Bilingual( English/ Spanish)
Great communication skills
Fast learner
Social skills
Adaptability
Proficient in ecw and ehr
Certification
- CPR Certified
Timeline
Front Office Assistant
Santa Cruz Community Health
09.2023 - Current
Barista
Starbucks
11.2022 - 09.2023
After-School Tutor
Elevo
08.2022 - 04.2023
High School Diploma -
Alisal High School
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