Summary
Overview
Work History
Education
Skills
Timeline
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Yvette Cook

Dayton,OH

Summary

Adept at enhancing tenant satisfaction and managing property operations, I leveraged my skills in care plan management and behavioral support at Dayton Family Housing to increase lease renewals and maintain high occupancy rates. My ability to negotiate and foster positive relationships resulted in a notable improvement in operational efficiency and tenant retention.

Overview

9
9
years of professional experience

Work History

Home Health Aide

Tankers Place
04.2023 - Current

Asst Manager

J C Towers
06.2022 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Asst Property Manager

Dayton Family Housing
07.2015 - 05.2022
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
  • Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
  • Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
  • Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
  • Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Education

High School Diploma - Data Entry

Dunbar High School
Dayton, OH
06.1983

Skills

  • Patient Care
  • Meal Preparation
  • Personal Hygiene Assistance
  • Feeding Assistance
  • First aid and safety
  • Care Plan Management
  • Documentation
  • Behavioral support
  • Care plan assessment
  • Medication organization
  • Behavioral Management
  • Care Plan Adherence
  • Medication Administration
  • State Driver's License
  • Patient lifting techniques
  • Personal care services
  • Nutritional meal preparation
  • Elder Care
  • Personal Care Aide
  • Daily Charting
  • Home Health Aide (HHA)
  • Dementia Care
  • Hospice Care
  • Personal Care Aide (PCA)
  • Breathing Treatments

Timeline

Home Health Aide

Tankers Place
04.2023 - Current

Asst Manager

J C Towers
06.2022 - 02.2023

Asst Property Manager

Dayton Family Housing
07.2015 - 05.2022

High School Diploma - Data Entry

Dunbar High School

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Yvette Cook