Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvette Coston

4887 N Polk Ave.Apt #210 Fresno a ,CA

Summary

Adept at enhancing system performance and client satisfaction, my tenure at Maxim Healthcare showcased my ability to streamline communication and resolve technical issues efficiently. With expertise in on-site support and a knack for exceptional customer service, I consistently exceeded targets, fostering collaboration and driving company growth. My approach blends technical proficiency with a commitment to positive client interactions.

Professional in field support with strong focus on achieving results and team collaboration. Adept at diagnosing and resolving technical issues, ensuring seamless operations. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer service, and technical support, bringing proactive approach to problem-solving.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Support Specialist

Maxim Healthcare
06.2023 - Current
  • Streamlined communication channels between field technicians and central support staff, boosting collaboration efforts across the organization.
  • Enhanced system performance for multiple clients by conducting routine maintenance and troubleshooting tasks.
  • Improved client satisfaction by addressing and resolving technical issues in a timely manner.
  • Contributed to company growth by consistently meeting or exceeding targets related to response times, client satisfaction scores, and closed tickets per month metrics.
  • Supported successful project completion by providing accurate documentation, reporting, and data analysis as required.
  • Provided exceptional customer service while resolving complex technical issues both remotely and on-site as needed.
  • Developed comprehensive training materials for new hires to ensure consistent knowledge transfer and faster onboarding.
  • Offered assistance in implementing and developing training programs.
  • Assisted in development of system security protocols.

Sales Associate

Macy’s
11.2018 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Victoria's Secret & PINK
11.2017 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Old Navy
11.2012 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

General Studies

Kings River
Reedley, CA
06-2010

Skills

  • On-site support
  • Remote support
  • Wireless networking
  • Hardware installation
  • Field operations
  • Backup and recovery
  • Application support
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Team collaboration
  • Excellent communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Help desk support
  • Desktop support
  • Task prioritization
  • Self motivation

Certification

  • Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
  • Adobe Certified Expert (ACE), Photoshop CC 2015 Exam Preparation Course – Adobe Systems Incorporated.

Timeline

Field Support Specialist

Maxim Healthcare
06.2023 - Current

Sales Associate

Macy’s
11.2018 - 01.2020

Sales Associate

Victoria's Secret & PINK
11.2017 - 11.2018

Sales Associate

Old Navy
11.2012 - 11.2017

General Studies

Kings River

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Yvette Coston