Yvette Cunningham
Johnstown,PA
Summary
Hard working and Highly-motivated employee with desire to take on new challenges. Strong work ethic,multitasking,adaptability, exceptional interpersonal skills, working effectively unsupervised and quickly mastering new skills.
Overview
2025
2025
years of professional experience
Work History
Customer Service and A/R Billing Professional
Express Scripts
TROY, NY
04.2000 - 07.2024
- Listened to customer inquiries and responded with appropriate solutions.
- Researched and resolved billing discrepancies with customers.
- Processed payments received from customers through various methods, such as check, credit card or electronic funds transfer.
- Provided customer service related to billing inquiries and disputes.
- Investigated and corrected errors in customer accounts receivables records.
- Worked with other departments to resolve issues regarding invoice discrepancies.
- Followed up on past due accounts to ensure timely payment was received.
- Developed processes that improved efficiency within the Accounts Receivable department.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Processed new customer forms to set up accounts in system.
- Negotiated payment plans with delinquent accounts.
- Communicated effectively with clients to ensure timely collections.
- Assisted in developing and updating accounts receivable procedures.
- Answered customer questions to maintain high satisfaction levels.
- Processed invoice payments and recorded information in account database.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Add and updated patient addresses
- Added special notes to patients accounts per patient request
- Made outbound calls to Dr offices to patient information on prescriptions.
Mail Clerk/Customer Service Representative
PRUDENTIAL DENTAL INSURANCE
Albany, NY
06.1998 - 03.2000
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Scanned documents into electronic filing systems.
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Adhered to safety regulations while operating machinery in the mailroom area.
- Created labels using barcodes or other labeling software programs.
- Received, sorted and organized incoming letters and packages.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Placed letters in individual mail slots for internal staff pickup.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Operated mailroom equipment, including postage meters, envelope stuffers, and labeling machines.
- Managed inventory of mailing supplies, including envelopes, stamps, and packaging materials.
- Coordinated interoffice mail distribution to multiple locations.
- Prepared and processed outgoing mail, ensuring correct postage and timely dispatch.
- Monitored and enforced compliance with postal regulations and company policies.
- Coordinated bulk mailings, including folding, stuffing, sealing, and stamping.
- Trained new mailroom staff on procedures and equipment use.
- Coordinated the pickup and delivery of express mail services (e.g., FedEx, UPS).
- Assisted with the security screening of incoming mail and packages.
- Provided customer service to internal and external inquiries regarding mail services.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Troubleshot office equipment, computer hardware and software issues.
- Took inbound calls from members for Prudential Dental Directories.
Mail Services Clerk
Rensselaer Polytechnic Institute
Education
Certificates received - Information Processing Specialist/keyboard Special
Educational Opportunity Center
Troy, NY02-1990
High School Diploma -
Troy High School
Troy, NY06-1988
Skills
- Excellent Communication
- Microsoft Word
- Self Motivated
- Organization and Time Management
- Customer Relations
- Collaboration
- Friendly, Positive Attitude
- Remote Office Availability
- Team Management
Accomplishments
- graduated high school with national honor society award
References
References available upon request.
Timeline
Customer Service and A/R Billing Professional
Express Scripts
04.2000 - 07.2024
Mail Clerk/Customer Service Representative
PRUDENTIAL DENTAL INSURANCE
06.1998 - 03.2000
Mail Services Clerk
Rensselaer Polytechnic Institute
Certificates received - Information Processing Specialist/keyboard Special
Educational Opportunity Center
High School Diploma -
Troy High School
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