Yvette Cunningham
customer service/billing representative
Johnstown,PA
Summary
Hard working and Highly-motivated employee with desire to take on new challenges. Strong work ethic,multitasking,adaptability, exceptional interpersonal skills, working effectively unsupervised and quickly mastering new skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Customer Service and A/R Billing Professional
Express Scripts
04.2000 - 07.2024
- Listened to customer inquiries and responded with appropriate solutions.
- Researched and resolved billing discrepancies with customers.
- Processed payments received from customers through various methods, such as check, credit card or electronic funds transfer.
- Provided customer service related to billing inquiries and disputes.
- Investigated and corrected errors in customer accounts receivables records.
- Worked with other departments to resolve issues regarding invoice discrepancies.
- Followed up on past due accounts to ensure timely payment was received.
- Developed processes that improved efficiency within the Accounts Receivable department.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Processed new customer forms to set up accounts in system.
- Negotiated payment plans with delinquent accounts.
- Communicated effectively with clients to ensure timely collections.
- Assisted in developing and updating accounts receivable procedures.
- Answered customer questions to maintain high satisfaction levels.
- Processed invoice payments and recorded information in account database.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Self-motivated, with a strong sense of personal responsibility.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in fast-paced environments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Skilled at working independently and collaboratively in a team environment.
- Identified needs of customers promptly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Excellent communication skills, both verbal and written.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked well in a team setting, providing support and guidance.
- Recognized by management for providing exceptional customer service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Add and updated patient addresses
- Worked flexible hours across night, weekend, and holiday shifts.
- Added special notes to patients accounts per patient request
- Managed time efficiently in order to complete all tasks within deadlines.
- Made outbound calls to Dr offices to patient information on prescriptions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Education
Certificates received - Information Processing Specialist/keyboard Special
Educational Opportunity Center
02-1990
High School Diploma -
Troy High School
Troy, NY06-1988
Skills
- Excellent Communication
- Microsoft Word
- Self Motivated
- Organization and Time Management
- Customer Relations
- Collaboration
- Friendly, Positive Attitude
- Remote Office Availability
- Team Management
Accomplishments
- graduated high school with national honor society award
References
References available upon request.
Contact
Johnstown, PA 15905
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offCompany CulturePersonal development programsTimeline
Customer Service and A/R Billing Professional
Express Scripts
04.2000 - 07.2024
High School Diploma -
Troy High School
Certificates received - Information Processing Specialist/keyboard Special
Educational Opportunity Center
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