Yvette Duenas
Maywood
Summary
Qualified Customer Service/Operations Support with 10 years experience in fast-paced customer service and logistic environment. Personable and professional under pressure. I am Bilingual, a self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service to the warehouse team and customers. MS Windows proficient. shipping and receiving professional. Customer-focused Microsoft Outlook, Word and Excel computer proficient. I am well organized, have interpersonal skills and verbal communication skills. Team leadership skills. I am familiar with RF systems and warehouse and manufacturing operations
Overview
14
14
years of professional experience
Work History
Operations Customer Service Manager
Maersk Inc
South Gate
08.2022 - Current
- Billing for all accounts
- Receiving and shipping
- Provide operational support to the warehouse team
- Provide resolutions for issue containers, trailers.
- Work with IT department to correct any issues when needed
- Tender OB Trailers once loaded
- Reviewed call recordings regularly to provide constructive feedback for coaching sessions.
- Provided leadership and direction to the team of customer service representatives.
- Developed customer service policies and procedures to ensure high quality of service.
- Monitored customer feedback, tracked trends, and reported insights to senior management.
- Managed daily operations including staffing schedules, resource allocation, budgeting.
- Conducted regular performance reviews with each team member to identify areas of improvement.
- Built relationships with customers through proactive communication about their account status.
- Coordinated with other departments to ensure timely delivery of products and services to customers.
- Developed initiatives aimed at improving overall productivity while reducing costs associated with operations.
- Assisted customers with product or service issues via telephone, email, or chat support.
- Ensured that customer inquiries were handled in a timely and professional manner.
Customer Service Representative
Maersk Inc
South Gate
11.2011 - 08.2022
- Entered numerical data into databases in a timely and accurate manner.
- Obtained scanned records and uploaded them into the database.
- Assisted with receptionist duties, file organization and research and development.
- Familiar with the following accounts in logistics. Home Depot, Walmart, Hewlett Packard (HP), Puma, Gap, Microsoft, Lululemon, American Eagle, Uniqlo, and Kirkland.
- Inbound (Receiving) and Outbound (Shipping) warehousing
- Account Billing
- Reporting inbound/outbound data for all customers.
- OS&Ds
- Point of contact between warehouse and the customer
Education
High School Diploma -
Cantwell Sacred Heart of Mary
Montebello, CA01.2005
Skills
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Shipping and receiving
- Word processing
- 50 WPM typing speed
- Excel spreadsheet functions
- Vlookups
- Accurate and detailed
- Professional and mature
- Articulate and well-spoken
- Flexible
- Proofreading
- Maintains confidentiality
- Works well under pressure
- Independent worker
- MS Office expert
- Excellent time management skills
- Effective problem solver
- Customer-focused
- Microsoft Outlook, Word and Excel
- Computer proficient
- Organizational skills
- Well organized
- Outstanding interpersonal skills
- Verbal communication skills
- Team leadership skills
- Familiar with RF systems
- Warehouse and manufacturing operations
- Customer service
- Warehouse operations
- Issue resolution
- Team leadership
- Cross-department collaboration
- Operational support
- Data tracking
- Appointment coordination
- Employee performance management
- Shipment tracking
- Issue escalation
Languages
English
Professional
Spanish
Professional
Accomplishments
- Outstanding Leadership
- Maersk Star Award
Timeline
Operations Customer Service Manager
Maersk Inc
08.2022 - Current
Customer Service Representative
Maersk Inc
11.2011 - 08.2022
High School Diploma -
Cantwell Sacred Heart of Mary
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