Yvette DuVal
Newark,United States
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
8
8
years of professional experience
Work History
Admin Medical Service Assistant
Veterans Affairs Medical Center
12.2017 - 12.2023
- Office of Community Care is a VA Based Program that allows our Vets to be seen locally for Specialty, Imaging, Mental and Behavioral Health, concerns they may have to be addressed that may not be able to be accessed through the VA for one reason or another
- We use Fee Basis Claim System (FBCS) authorizations to secure authorizations and work with the billing concerns of the patient as well as sending and receiving records for care coordination
- The Love of working with other teams filling in when available and working with Streemprint, HSRM, CPRS, Consult Toolbox, JLV, and other specialized programs to get our very important work completed
- Daily communication is essential for the care of our Veteran Patients a collaboration of VA Providers as well as Community Care Providers, team nurses, managers, leads, team members and other medical center officials make no two days the same
- Everyday is an Adventure! I have the responsibility of putting urgent and emergent matters that require right now care from hospitals and/or doctors first
- Contacting professional staff to obtain information necessary to respond to requests that may not be readily available
- Obtaining medical records from Non-VA providers as requested by providers and/or patients
- We are also responsible for ensuing VA and Non-VA records are forwarded to the appropriate provider for review
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- My working in clubs to keep moral and support of workers and volunteering new ideas to help with efficiencies of the work day
- I Love helping and servicing in the Community to uplift and help our veterans, families and community feel good mentally and spiritual for overall health.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Greeted guests in with friendliness and professionalism.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Organized resources, records and personnel to accomplish aggressive targets.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Volunteered to help with special projects of varying degrees of complexity.
Surgical Coordinator
St Lukes Estes Surgical Associates
08.2017 - 12.2017
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Assist with office procedures, bag and properly dispose of biohazard materials
- Clean and sanitize rooms and equipment
- Responsible for office supplies, training new staff and keeping office codes and procedures
- Opening and closing of office and auditing daily totals for banking
- Consult patients on surgical procedures, preparation, expectations and notification of any changes
- Schedule, change and rearrange meetings, surgeries and office appointments accordingly
- Properly document patients electronic files, assist patient with referrals in and out of office for continued care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Registered and verified patient records before triage with most up-to-date information.
Medical Assistant Float
St Lukes Health Network McGory & Matta Family Practice
08.2015 - 04.2017
- Prepares patients for the examination and treatment by escorting them from the reception area to the exam room prior to the provider entering the exam room
- Height, weight and vital signs
- Update medication list
- Update allergies in record
- Update personal, family and social history
- Inquire about smoking status
- Obtains the Chief Complaint for the visit
- Provides other patient care services as needed/directed
- Keeps exam rooms clean
- Maintaining clinical supplies in exam rooms
- Cleans and autoclave's contaminated instruments
- Gives injections or immunizations, within State approved scope of practice
- Phlebotomy, Pulmonary, Functions/Nebulizer, EKG, OB/GYN exams assist as needed
- Disposes of Bio-Hazardous waste and regular waste per practice protocol
- Maintains supplies, Medical supplies, Disposing of expired Sample medication as appropriate
- Assists with scheduling outpatient testing, Pre-certifying patients for procedures and referral processing
- Responds to patient communications within practice guidelines
- Open and closes office
- Measures length, head circumference and weighs infants prior to well baby check ups
- Answer telephone within three rings, prioritize calls and coordinate service with the answering service
- Assists with patient education re: diet, medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Technical or occupational certificate - Medical Assistant
Lincoln Technical Institute
12.2014
Skills
- Fast Learner
- Flexible and Adaptable
- Computer Skills
- Administrative tasks
- Relationship Building
- Team Collaboration
- Data Entry
- Strong Problem Solver
- Administrative Support
- Product and service knowledge
- Office Administration
- Filing and data archiving
Job Related Training
- EKG, Certificate of Completion
- CPR, American Heart Association
Evening Phone
484-350-8552
Availability
Permanent, Telework, Full-time
Timeline
Admin Medical Service Assistant
Veterans Affairs Medical Center
12.2017 - 12.2023
Surgical Coordinator
St Lukes Estes Surgical Associates
08.2017 - 12.2017
Medical Assistant Float
St Lukes Health Network McGory & Matta Family Practice
08.2015 - 04.2017
Technical or occupational certificate - Medical Assistant
Lincoln Technical Institute
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