Hi, I’m
Yvette Edmunds
Aurora,CO
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Treating the costumer and employer with respect. My objective is to obtain full time Position.
Overview
28
years of professional experience
Work History
Homedepot
Sales Associate
03.2017 - 01.2025
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
BrokerPriceOpinion.Com
Broker Coordinator
08.2006 - 10.2016
Job overview
- Mastery of Final Track data base
- Describe products and services
- Assisted Agents with there queries and problems by phone and email
- Researched required information using available resources, Zillow, Reo Network, Yahoo, Tax Assessors office, Site X, NetrOnline
- Provided agents with product and service information
- Enter new agents in to the Final track database
- Assist agents in processing orders forms on final track database
- Handle escalated calls from Brokers, Agents
- Follow up agents calls daily and where necessary
- Documented all calls information according to standard operating policies
- Contact Businesses or private individuals by phone to obtain possible agent leads
North Federal Heights Shell
Manager
07.1997 - 08.2006
Job overview
- Developed client relationships
- Exceeding company standard goals
- Resolved customer inquiries and complaints in an empathic manner
- Scheduled staff shifts
- Investigated and resolved customer inquiries and complaints
- Maintained up-to-date knowledge of product and service changes
- Managed work flow to exceed quality service goals
- Assigned employees to specific duties to best meet the needs of the store
- Bank Deposits
Education
Lincoln High SchoolDenver, CO
High School Diploma
Skills
- Excellent people skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Cash register operation
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Product sales
- Customer needs assessment
- Complex Problem-solving
- POS system operation
- Upselling
- Professional demeanor
- Retail store operations
- Guest relations
- Sales training
- Payment processing
- Product recommendations
- Display setup
- Point of sale operation
- Cold calling
- Self-checkout assistance
- Retail loss prevention
- New teller training
- Excellent communication skills
Timeline
Sales Associate
Homedepot
03.2017 - 01.2025
Broker Coordinator
BrokerPriceOpinion.Com
08.2006 - 10.2016
Manager
North Federal Heights Shell
07.1997 - 08.2006
Lincoln High School
High School Diploma
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