Summary
Overview
Work History
Skills
Timeline
Generic

Yvette Elam

Customer Service Represetatve
Wayne,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1

15

22
22
years of professional experience

Work History

Office Assistant

St Luke Baptist Church
Paterson, NJ
09.2019 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Prepared reports and schedules with accuracy.
  • Maintained facility grounds, equipment and safety compliance.

Customer Service/Sales Associate

AndThat By Christmas Tree Shop
Woodland Park, NJ
07.2018 - 05.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.

Customer Service Representative

Raxxess Metal
Paterson, NJ
05.2010 - 11.2018
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls(70-100/day) with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Entered orders into Excel computer database system.
  • Processed customer service orders promptly to increase customer satisfaction.

Technical Support/Call Center Representative

Source One Communications
Bloomfield, NJ
10.2001 - 12.2010
  • Managed high levels of call flow and responded to Sony technical support needs.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Fielded average of 100-150 inbound phone calls to deliver support and remotely resolve service issues.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Skills

  • Personnel Skill Assessments
  • Supply Requisition
  • Skilled Maintenance and Repair
  • Worker Training
  • Decision Making
  • Visual Inspection
  • Schedule Preparation
  • Dependable and Consistent
  • Time Management
  • Adaptability and Flexibility
  • Sound Judgment
  • Attention to Detail

Timeline

Office Assistant

St Luke Baptist Church
09.2019 - Current

Customer Service/Sales Associate

AndThat By Christmas Tree Shop
07.2018 - 05.2022

Customer Service Representative

Raxxess Metal
05.2010 - 11.2018

Technical Support/Call Center Representative

Source One Communications
10.2001 - 12.2010

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Yvette ElamCustomer Service Represetatve