Yvette Estebane

• Oversight of the planning, organization, and direction of up to 9 clinics assigned
• Establish strong relationships with healthcare providers, vendors and community partners to enhance clinic services and clinic growth
• Collaboration with cross-functional teams to identify areas of improvement and implement best practices
• Conducting regular performance evaluations of clinic managers, providing coaching and development opportunities as needed
• Strategic planning and implementations
• Managing market budgets, monitoring financial performance and implementing cost saving measures
• Developing and implementing strategies to improve patient care, streamline workflows, and optimize resource utilization
• Regulatory Compliance (HIPAA, OSHA)
• Quality Improvement Initiatives, maintaining 5 Star Performance for 2022 and 2023 for the Market
• Monitoring compliance and operations to include Customer Service, PCP Membership, and Retention
• Recruitment and Onboarding
• Ensuring the region is well promoted and properly represented through marketing and community relations
• Employee Relations – Mediating conflicts and resolving issues between managers and employees
• Compliance and Policy implementation
• Improving employee satisfaction
• Provides continual process improvement including all clinic processes
• Coordinates and guides the integration of new clinics.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

• Directing, supervising, and coordinating of specific functions and activities of clinic, including systems, policies and procedures, human resources, support services, onboarding and off boarding employed staff
• Managing and coordinating patient daily scheduling and templates for 4 Providers
• Assists the Lead Physician in the development and marketing of new referral sources
• Staff recruitment, screening, and training of 18 employees
• Assisting in Training and development of direct reports and CA’s
• Meet with patients to address concerns, financial questions, or conflict resolution to ensure that quality care is provided
• Ensure that documentation of assessments and interventions are filed in patient’s medical record and reflect collaboration with other staff, patient/family, community agencies and others as appropriate
• Experience in Quality Improvement focused on STARS/HEDIS/CAHPS/HOS measures- Leading team to achieve a 5 Star rated clinic in 2021
• Knowledge with ACO, Fee For Service and Commercial Insurances
• Initiating processes and procedures to execute high clinic scores and 5 Star rating
• Experience with ECW electronic medical system
• Management of projects- Creating feasibility studies, piloting processes to reduce hospitalization
• Promoting provisions of cost-effective, high-quality health care services to patients
• Working alongside with medical and administrative staff to ensure compliance with standards and regulations
• Collaborating with Lead Physician in the preparation and implementation of quarterly budgets
• Attending clinic at public and professional meetings and conferences
• Following PPE Protocols and Policies.

Oversee all refractive departments including management of sales and meeting quotas

• Managing and coordinating patient daily scheduling and templates for 4 full time physicians
• Coordinate with patients, multiple physicians, clinical staff and administrators to ensure quality patient care
• Training Coach for Nextech EMR system
• Assisting the Director of operations with administrative projects
• Assisting in Employee Vacation and Time off Requests
• Staff recruitment, screening, and training of hired staff
• Provide oversight and in-service training to staff to ensure quality treatment services
• Provide regular qualitative and quantitative reports to CEO and Center Director
• Ongoing communication with the pharmaceutical industry for up-to-date knowledge of new products and medications
• Conduct Lasik Pre-operative diagnostics
• Meet with patients to address concerns, financial questions, or conflict resolution to ensure that quality care is provided
• Ensure that documentation of assessments and interventions are filed in the patient’s medical record and reflect the collaboration with other staff, patient/family, community agencies and others as appropriate.