GoMeyra
Yvette Estrada
Azusa,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Receptionist/COVID-19 Tester
Discovery Health Services
Culver City, CA
2021.09 - Current
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Collected and treated patient samples to test for COVID-19 infection.
- Inventoried and ordered medical and office supplies.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Set up, maintained and verified sterility of lab equipment and tools.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided callers with address, directions, company website and related information.
- Maintained confidentiality of information regarding clients and company.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
Sales Associate/Cashier/Customer Service Associate
Forever 21
West Covina, CA
2019.06 - 2021.09
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained records related to sales, returns and inventory availability.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Instructional Coach
Apex
Glendora, CA
2018.06 - 2019.06
- Assisted individuals with their education goals
- Assisted individuals with employment goals
- Assisted individuals with vocational training
- Built and maintained positive relationships with individuals, parents, colleagues and administrators.
- Provided direction and coordination to learners and provided ongoing feedback to learners.
Education
High School Diploma -
Azusa High School
Azusa, CA 2015.08 - 2018.06
Vocational Nursing - Vocational Nursing
North-West College-West Covina
West Covina, CA 2020.08 - 2022.06
Skills
Documentation skills
Written Communication
Medical terminology knowledge
Report preparation
Attention to Detail
Spanish Translation
Bilingual Spanish
CRM Systems
Organization and Time Management
Google Workspace
Software
Certification
CPR
Timeline
CPR
2021-12
Receptionist/COVID-19 Tester
Discovery Health Services
2021.09 - Current
Vocational Nursing - Vocational Nursing
North-West College-West Covina
2020.08 - 2022.06
Sales Associate/Cashier/Customer Service Associate
Forever 21
2019.06 - 2021.09
Instructional Coach
Apex
2018.06 - 2019.06
High School Diploma -
Azusa High School
2015.08 - 2018.06