Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Yvette Estrada

Azusa,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Receptionist/COVID-19 Tester

Discovery Health Services
Culver City, CA
09.2021 - Current
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Protected individual confidentiality as prescribed by local, state and federal mandates.
  • Collected and treated patient samples to test for COVID-19 infection.
  • Inventoried and ordered medical and office supplies.
  • Processed positive and negative test responses according to established protocols and reporting requirements.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided callers with address, directions, company website and related information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Corresponded with clients through email, telephone or postal mail.

Sales Associate/Cashier/Customer Service Associate

Forever 21
West Covina, CA
06.2019 - 09.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained records related to sales, returns and inventory availability.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Instructional Coach

Apex
Glendora, CA
06.2018 - 06.2019
  • Assisted individuals with their education goals
  • Assisted individuals with employment goals
  • Assisted individuals with vocational training
  • Built and maintained positive relationships with individuals, parents, colleagues and administrators.
  • Provided direction and coordination to learners and provided ongoing feedback to learners.

Education

High School Diploma -

Azusa High School
Azusa, CA
08.2015 - 06.2018

Vocational Nursing - Vocational Nursing

North-West College-West Covina
West Covina, CA
08.2020 - 06.2022

Skills

Documentation skills

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Software

GoMeyra

Certification

CPR

Timeline

CPR

12-2021

Receptionist/COVID-19 Tester

Discovery Health Services
09.2021 - Current

Vocational Nursing - Vocational Nursing

North-West College-West Covina
08.2020 - 06.2022

Sales Associate/Cashier/Customer Service Associate

Forever 21
06.2019 - 09.2021

Instructional Coach

Apex
06.2018 - 06.2019

High School Diploma -

Azusa High School
08.2015 - 06.2018

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Yvette Estrada