Yvette Estrada
Brooklyn,ny
Summary
Professional receptionist with 3 years of experience providing administrative support and quality service to dental clinic patients. Qualifications include: Bilingual English/Spanish Microsoft Word/Excel Organizational skills Communication Customer Service Dentrix Software/EZDental Time Management Deadline-driven Strong leadership skills
Overview
15
15
years of professional experience
Work History
Receptionist
Advanced oral surgery Of Brooklyn
10.2020 - 09.2023
- Scheduled and confirmed appointments,check eligibility and breakdowns.
- Processed payments and updated patients accounts.
- Answered phone calls and provided information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Greeted visitors and verified reasons for visit and appointment information.
- Verified, updated and entered patient information into system.
Dental Receptionist
Sharp Smile Dental
01.2018 - 10.2020
- Utilize EZDental software to register patients, post payments, verify coverage eligibility, and process copays and deductibles
- Manage schedules for dentist and dental hygienist
- Provide customer service over multi-line phone; provide courtesy calls to confirm patient appointments
- Send payment notices to insurance companies and process incoming payments.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Checked patients in and out, verified insurance and collected co-pays.
Dental Receptionist
Advance Oral Surgery
01.2015 - 01.2018
- Utilized Dentrix Software to register patients, verify coverage eligibility, post payments, and process deductibles and copays
- Contacted insurance companies regarding coverage and payment plans
- Pulled patient charts and provided to dental staff
- Answered and placed phone calls regarding patient appointments.
Weekend Receptionist
Pinnacle Club
01.2014 - 01.2015
- Supervised front desk and night audit associates and ensured smooth operation of front desk
- Maintained occupancy, revenue, payroll, and expenses within budgeted parameters; administrative and financial duties included daily reports, credit card reversals, bank deposits, city ledger, and accounts
- Created culture of high-quality guest service to all visitors; ensured all guest service issues were resolved in a positive and timely fashion.
Sales Associate
MACY’S Herald Square
01.2009 - 01.2014
- Proactively acknowledged, greeted and assisted customers in the store to ensure quality customer experience
- Processed cash, checks, and credit card transactions on POS according to store guidelines
- Merchandised, stocked and replenished the selling floor.
Skills
- Multi-line telephone skills
- Organization and efficiency
- Professional and polished presentation
- Multitasking and prioritization
Timeline
Receptionist
Advanced oral surgery Of Brooklyn
10.2020 - 09.2023
Dental Receptionist
Sharp Smile Dental
01.2018 - 10.2020
Dental Receptionist
Advance Oral Surgery
01.2015 - 01.2018
Weekend Receptionist
Pinnacle Club
01.2014 - 01.2015
Sales Associate
MACY’S Herald Square
01.2009 - 01.2014
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