Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yvette Farias

Edinburg

Summary

Dynamic customer service professional with proven expertise at Senture, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and managing high-stress situations, consistently achieving positive outcomes and fostering loyalty. Committed to delivering exceptional service and support.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Senture
09.2024 - 12.2024
  • Resolved customer inquiries efficiently through phone and email communication.
  • Assisted in processing orders and managing customer accounts using CRM software.
  • Adapted to new product information and service protocols to enhance customer interactions.
  • Provided support to team members by sharing knowledge of systems and procedures.
  • Documented customer feedback to identify trends and improve service quality.
  • Maintained accurate records of customer interactions for future reference and follow-up.

Manager

Charlie's Junkyard
11.2023 - 08.2024
  • Managed daily operations to ensure efficient workflow in junkyard environment.
  • Trained team members on safety protocols and equipment usage.
  • Coordinated inventory management to optimize space and resource allocation.
  • Implemented process improvements to enhance recycling and waste management practices.
  • Developed schedules for staff to ensure adequate coverage during peak times.
  • Maintained compliance with environmental regulations and safety standards.
  • Oversaw customer service interactions, resolving issues effectively and promptly.

Customer Service Representative

Senutre
09.2020 - 10.2021
  • Contributed to maintaining high levels of customer satisfaction through effective problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Certificate - Medical Field

Kaplan College
McAllen, TX
11-2013

High School Diploma -

Edinburg North High School
Edinburg, TX
06-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Senture
09.2024 - 12.2024

Manager

Charlie's Junkyard
11.2023 - 08.2024

Customer Service Representative

Senutre
09.2020 - 10.2021

Certificate - Medical Field

Kaplan College

High School Diploma -

Edinburg North High School

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