Yvette Ferguson
Midlothian,VA
Summary
Talented Personal Lines Underwriter with 23 years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
37
37
years of professional experience
Work History
Vice President of Personal Lines
AmWINS Access Insurance Services
Richmond, VA
08/03/15 - Current
- Entered and maintained risk information in various information systems.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Underwriter
Mercury Insurance Group
Richmond, VA
01.2006 - Current
- Notified of office closure set for April 2013
- Analyze applications for auto and homeowners insurance
- Review endorsements to existing accounts
- Evaluate policies to identify changes in risk and/or premium
- Make recommendations for continuation, termination or other action based on risks
- Authorize agents to guarantee coverage based on binding authority and risks
Licensed Insurance Agent
Amica Insurance Company
Richmond, VA
10/01/13 - 0722015
- Developed individualized personal insurance programs and offered thorough explanations of features and advantages to foster positive client relationships.
- Verified clients received optimal coverage by thoroughly researching available providers and coverage and premiums.
- Responded to inquiries and explained product features and service advantages to potential customers.
UTS Technology Analyst/Universal Sales and Service Agent
Nationwide Insurance Company
Lynchburg, VA
01.2000 - 01.2005
- Provide and deliver first-tier, technical support and problem management to end users on routine issues regarding computer operations
- Responsible for the direct sales, servicing, and processing of all personal lines property/casualty products
Customer Service Representative
Wachovia Bank
Lynchburg, VA
01.1987 - 01.2000
- Respond to customer inquiries and requests using telephone and in-bank service
- Open and service new accounts, daily operations, building positive, long-term relationships with customers by offering excellent service at all times
Education
Property & Casualty -
State of Virginia
08.2006
Skills
- Skills/Attributes
- Experienced Underwriter Ability to Interact at All Levels Detail Oriented
- Sales Knowledge Strong Interpersonal Skills Confident
- Organizational Skills Ability to Work in Fast Paced Environment Analytical Skills
- Time Management Skills Committed to Superior Customer Service Self-Motivated
- Developing Policies
- Managing Risk
- Quoting and Pricing Policies
- Analyzing Data
- Renewing Policies
- Loss Prevention
- Building Strong Relationships
Timeline
Underwriter
Mercury Insurance Group
01.2006 - Current
UTS Technology Analyst/Universal Sales and Service Agent
Nationwide Insurance Company
01.2000 - 01.2005
Customer Service Representative
Wachovia Bank
01.1987 - 01.2000
Vice President of Personal Lines
AmWINS Access Insurance Services
08/03/15 - Current
Licensed Insurance Agent
Amica Insurance Company
10/01/13 - 0722015
Property & Casualty -
State of Virginia
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