Yvette Fuentes
Amsterdam,NY
Summary
Accomplished professional with extensive experience in leading teams and managing operations. Demonstrated success in fostering team collaboration and achieving impactful results. Proficient in conflict resolution, process optimization, and strategic planning. Adapts easily to changing business requirements. Recognized for reliability, effective communication, and creating a positive work atmosphere.
Overview
14
14
years of professional experience
Work History
Supervisor Provider Services
United Healthcare Group
06.2017 - Current
- Responsible for coaching and developing team members to drive performance. Ensure results by maintaining rapport with advocates and monitoring/coaching on trends, opportunities and behaviors to produce better results. When needed, resolve complex or escalated matters with other departments. Conduct monthly team meetings to ensure advocates are kept informed. Ensure advocates have all necessary tools to achieve their goals as well as support their development via online/WebEx training and/or Learn Sources.
Training
United Healthcare Group
02.2017 - 06.2017
- In my capacity as OJT, I assisted the Head Trainer with preparing and teaching the new hire trainees and ensuring that they are well versed on the tools needed to perform their duties upon the completion of their training. Demonstrated the ability to maintain a high degree of confidentiality as well as set priorities to meet deadlines.
- Assisted trainees with questions related to new hire orientation and curriculum. Facilitated communication with leadership and staff by providing insight on the trainee’s progress. Developed plan of action to assist new hires who seemed to struggle with material and lessons
Provider Resolution Specialist
United Healthcare Group
08.2016 - 02.2017
- Worked in a call center environment assisting South Florida providers with member benefits, eligibility as well as claim status. Answer and resolve provider concerns. Interact with various departments to find resolutions and provide outstanding customer service.
Customer Service Representative
AT&T Mobility
11.2011 - 08.2016
- Worked in a call center assisting customers nationwide. Answer and resolve customer concerns. Provide customers with status updates on their prospective accounts. Interact with various departments to find resolutions and provide outstanding customer service.
Education
Health Information Management, Business Management
Miami-Dade Community College
Diploma - Academic
Theodore Roosevelt High School
06.1980
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Advanced skills in COSMOS/ISET/CPW/Qualtrics
- Genesys/MyMetrics/SPIRE/IEX - Advance
- Detail-oriented analysis
Language
Spanish - Fluent
Timeline
Supervisor Provider Services
United Healthcare Group
06.2017 - Current
Training
United Healthcare Group
02.2017 - 06.2017
Provider Resolution Specialist
United Healthcare Group
08.2016 - 02.2017
Customer Service Representative
AT&T Mobility
11.2011 - 08.2016
Diploma - Academic
Theodore Roosevelt High School
Health Information Management, Business Management
Miami-Dade Community College
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