Yvette Fuller
Claims Adjuster / Executive Assistant/ Customer Service and Marketing Management / Communication and Problem-Solving Specialist
Garland,TX
Summary
Motivated, personable business professional with multiple college certificates. Accustomed to managing sensitive, confidential records. Flexible and versatile with excellent team-building skills, able to maintain calm pressure. Demonstrating abilities to transcend cultural differences in today's society easily. Thriving in deadline-driven environments plus the ability to quickly adapt to changing technology. History of producing accurate, timely reports meeting stringent guidelines.
Overview
25
25
years of professional experience
Work History
Field Associate / Outside Service Worker/Customer Service Representative
RemX, McKesson Specialty
Irving, TX
06.2023 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Managed over 50 client calls per day.
- Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
- Enhanced customer satisfaction by providing top-notch pharmaceutical advice and addressing concerns promptly.
- Reduced wait times with accurate and efficient prescription processing, ensuring seamless customer experience.
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Streamlined pharmacy operations with proficient use of pharmacy management software for order processing and record keeping.
Merchandiser
Frito Lay's Distribution Center
Carrollton, TX
05.2022 - 11.2022
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, non-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Arranged consistent shelves, bins, and racks at 5 plus locations daily by following established planograms
FC Associate
Amazon
Garland, TX
01.2020 - 06.2022
- Adhered to company safety regulations and highlighted any infractions to management's attention. Ensured consistent observance of all safety protocols to promote individual and team safety.
- Managed reception and unloading of deliveries in warehouse, organizing items in their specified storage locations. Worked effectively with team members on projects aimed at making quantifiable enhancements in quality of production and smoothness of operations.
- Operated heavy machinery, such as pallet jacks to move goods throughout premises. Hand-picked and prepared orders from inventory to meet customer needs.
- Inspected inbound and outbound shipments for accuracy, any potential damages, and to ensure adherence to quality standards. Assisted manager in creating and rolling out new processes and procedures aimed at enhancing order fulfillment process.
- Liaised with other departments to coordinate fulfillment activities and tackle any arising issues. Packed and arranged envelopes, packages, containers, and pallets accurately, ensuring right count of merchandise.
- Located needed merchandise in inventory using 5 different software and placed on skids for transport to shelves.
Department Manager
Walmart
Garland, TX
07.2018 - 04.2021
- Collaborated with management to devise sales plans informed by sales trends. Encouraged associates through coaching to adopt effective sales behaviors.
- Maintained transparency with managers across departments and ensured balanced workload among employees. Resolved user issues using established scripts and engaged in user support via multiple platforms.
- Fostered customer relations by welcoming visitors, offering help, and verifying key information. Adjusted merchandise prices and restocked items.
- Managed inventory levels, advised on new purchases, and worked to reduce defective stock. Tracked slow-moving inventory, suggesting promotions or replacements. Operated heavy equipment for moving boxes and directed customers to desired products.
- Managed over 60 employees on daily shifts.
PSE Sales & Services/Distribution Center Associate
United Postal Service
Dallas, TX
11.2014 - 11.2016
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Used automated mail processing equipment to sort and collate mail.
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Monitored performance of junior team members and offered support.
- Added accurate data entry into computer system to complete transactions.
- Resolved problems, improved operations and provided exceptional service.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Disposed of 100% damaged or defective items or coordinated returns to vendors for covered items.
Customer Service Agent
Prime Therapeutics LLC
Irving, TX
01.2010 - 02.2012
- Communicated with clients about account services and balances, examining their information to solve issues and provide high-quality service. Documented customer interactions in sales system for record-keeping and problem-solving. Educated clients on account details, helping with product selection, and handling order functions.
- Responded promptly to customer requests, providing excellent support and personalized recommendations. Maintained patient profiles and communicated with them regarding medical or prescription information, with 98% QA rating.
- Processed drug orders, assisting customers with cost-effective medication selection. Provided backup support for organizational leadership and quickly addressed customer inquiries and complaints.
- Trained new personnel on company operations and policies. Verified medication dosages, refill authorizations, and patient information with prescribers. Monitored drug interactions and assisted with filling prescriptions.
- Verified customer and insurance provider information. Managed incoming calls, addressing questions from customers and healthcare providers. Liaised with insurance company representatives to complete claims processing.
- Entered patient prescriptions into system, obtained prior authorization for procedures and medications from insurance companies. Analyzed medical records to approve requests for authorization. Efficiently resolved patient billing inquiries.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
Retention Account Manager
Countrywide Bank, FSB/ Bank Of America
Plano, TX
06.2007 - 09.2009
- Crafted product demonstrations and presentations for customers, adhering to required legal scripts. Created innovative strategies for customer retention and actively participated in product training and branding initiatives to boost awareness and revenue.
- Handled issues with high-profile customers to preserve relationships and expand repeat customer base. Worked cross-functionally with various teams to ensure consistent message and customer experience. Retaining 95% of dissatisfied clients
- Oversaw revenue models, process flows, and customer engagement strategies. Partnered with senior management to drive continuous improvements and surpass team objectives. Instituted systems and procedures to boost sales and guided sales support staff in administrative duties to assist sales reps.
- Accomplished sales targets and service goals by nurturing and securing new customer relationships.
Fleet Coordinator
Adesa Dallas
Mesquite, TX
08.2008 - 08.2009
- Improved safety standards by conducting regular inspections of work sites and enforcing adherence to company policies.
- Collaborated with cross-functional teams to develop strategies for meeting client needs and expanding business opportunities.
- Streamlined processes by identifying areas of improvement and implementing best practices for field operations.
- Maintained accurate documentation of all field activities, facilitating smooth project handovers and reducing errors or oversights.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Documented equipment transfers and sales details for accurate record keeping.
- Assigned work to junior mechanics and checked quality of all repairs.
- Appraised merchandise before sale and assembled merchandise in lots according to estimated value of individual pieces or type of article.
- Described merchandise and gave bidders details and promoted value to encourage bidding.
- Met with sellers and appraisers to review property and items for auction. As well as oversaw planning of exhibitions, auctions and related auction activities.
- Coordinated insurance claims management, minimizing costs associated with accidents or other incidents involving company vehicles.
- Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life.
- Boosted fleet utilization rates by 85 % with continuously monitoring vehicle performance, availability, and need for replacement or repair.
Director of Communications and Media Relation
Ideal Health
Dallas, TX
01.1999 - 02.2008
- Examined market data to guide strategic planning. Assessed program efficacy to gauge return on investment. Organized advocacy relations meetings, preparing required materials beforehand. Established and nurtured relationships with crucial clinicians, spokespeople, advocates, and thought leaders. Developed communications strategies to drive forward progress in public relations.
- Authored and disseminated press releases to enhance brand awareness. Boosted website visibility by creating and executing SEO strategies. Supervised budget allocation and resource usage to optimize marketing return on investment. Managed budget allocation and resource utilization to maximize marketing ROI.
- Managed creation of marketing materials, including copy, images, videos, emails, and other collateral. Launched impactful digital marketing campaigns that effectively increased website traffic. Crafted content strategies to engage target audiences effectively. Performed market research to uncover new opportunities and pinpoint target markets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Headed team of marketing professionals, providing mentorship and training to enhance their competencies and skills. Implemented comprehensive marketing strategies that consistently met set goals for revenue augmentation.
- Managed communication department's $1,000,000.00 budget.
Education
Some College (No Degree) - Real Estate, Marketing, And Business Trainee
Brookhaven College
Dallas, TX 05.2001 -
Technician - Medical Radiologic Technologist
Performance Masters
Dallas, TX 05.2001 -
All Lines Adjuster
Adjuster Academy/ Texas Department of Insurance
Dallas, TXSkills
Planogram design
Retail sales professional
Price tagging and shelf labeling
Advanced problem solving
Digital marketing
Proficient in Microsoft Office
Database Management
Timeline
Field Associate / Outside Service Worker/Customer Service Representative
RemX, McKesson Specialty
06.2023 - Current
Merchandiser
Frito Lay's Distribution Center
05.2022 - 11.2022
FC Associate
Amazon
01.2020 - 06.2022
Department Manager
Walmart
07.2018 - 04.2021
PSE Sales & Services/Distribution Center Associate
United Postal Service
11.2014 - 11.2016
Customer Service Agent
Prime Therapeutics LLC
01.2010 - 02.2012
Fleet Coordinator
Adesa Dallas
08.2008 - 08.2009
Retention Account Manager
Countrywide Bank, FSB/ Bank Of America
06.2007 - 09.2009
Some College (No Degree) - Real Estate, Marketing, And Business Trainee
Brookhaven College
05.2001 -
Technician - Medical Radiologic Technologist
Performance Masters
05.2001 -
Director of Communications and Media Relation
Ideal Health
01.1999 - 02.2008
All Lines Adjuster
Adjuster Academy/ Texas Department of Insurance