Yvette Garcia
El Paso,TX
Summary
Healthcare administrative professional fluent in English and Spanish, with 5+ years of experience in medical claims processing, insurance verification, and patient support. Proven ability to handle high volume data entry, maintain HIPPA compliance, and resolve complex customer and insurance related issues. Experienced in remote-style work environments requiring accuracy, multitasking, and strong communication.
Overview
12
12
years of professional experience
Work History
Customer Experience Specialist
Teleperformance
El Paso, Texas
08.2021 - Current
- Managed high-volume inbound and outbound customer interactions in a fast-paced, metrics-driven environment.
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality.
- Maintained productivity, attendance, and performance standards while working independently in a remote setting.
Nail Technician
Delicious Nail Studio
El Paso, TX
06.2019 - 05.2021
- Conducted consultations with clients to determine their needs and preferences.
- Followed health regulations regarding sanitation practices throughout the salon.
- Attended continuing education courses related to nail care techniques.
Office Administrator
Diagnostic Outpatient Imaging
El Paso, TX
03.2016 - 01.2018
- Processed and reviewed medical and insurance documentation, ensuring accuracy and compliance with HIPPA regulations.
- Verified patient insurance coverage and assisted with billing-related inquiries.
- Managed front office operations including scheduling appointments and handling incoming calls.
- Assisted patients with intake documentation, and general inquiries in a fast-paced medical setting.
Administrative Assistant
South West X-Ray
, TX
10.2014 - 03.2016
- Set up meetings by scheduling and reserving rooms and preparing supplies.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality alongside radiologist.
- Organized patient charts according to established standards.
- Assisted Radiologist in reviewing and organizing imaging reports and patient documentation to support accurate and timely diagnosis.
Education
Diploma - Insurance Processor
Career Centers of Texas
El Paso, TXManicurist/ Nail Technician
Milan Institute of Cosmetology
El Paso, TXHigh School Diploma -
Bel Air
El Paso, TXSome College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Language proficiency: bilingual English and Spanish
- Computer skills: Microsoft Word, Excel, PowerPoint, Adobe Acrobat
- Medical claims processing and review
- Insurance processing: Medicare, Medicaid, CHIP, HMO, PPO
- Medical billing and claims knowledge
- Certified in mental health and HIPAA compliance
- Familiarity with medical terminology and administrative processes
- High-volume call handling
- Remote customer support
- Claims data entry and accuracy auditing
- Insurance claims verification
Timeline
Customer Experience Specialist
Teleperformance
08.2021 - Current
Nail Technician
Delicious Nail Studio
06.2019 - 05.2021
Office Administrator
Diagnostic Outpatient Imaging
03.2016 - 01.2018
Administrative Assistant
South West X-Ray
10.2014 - 03.2016
Diploma - Insurance Processor
Career Centers of Texas
Manicurist/ Nail Technician
Milan Institute of Cosmetology
High School Diploma -
Bel Air
Some College (No Degree) -
El Paso Community College