Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yvette Gonzalez

El Paso,TX

Summary

Creative Business Owner with exceptional background spent in Managing and legal environment. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Owner

Daiquiri Delights
12.2020 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Office Manager/Administrator

Ortega & McGlashan, P.L.L.C.
10.2008 - Current
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Built and managed processes for tracking and monitoring department performance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Education

Criminal Justice

The University of Texas At El Paso
El Paso, TX

Criminal Justice

El Paso Community College
El Paso, TX

High School Diploma -

Bel Air High School
El Paso, TX
05.2005

Skills

  • Business Planning
  • Financial Management
  • Employee Development
  • Staff Management
  • Customer Service
  • Business Development
  • Consulting
  • Issue Resolution
  • Task Delegation
  • Relationship Building
  • Attention to Detail
  • Driven and Determined
  • Public Speaking
  • Bookkeeping
  • Regulatory Compliance
  • Strategic Planning

Certification

  • Certified Paralegal
  • Certified Notary Public
  • Licensed with Texas Alcoholic Beverage Commission
  • Certified CPR and First Aid

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Business Owner

Daiquiri Delights
12.2020 - Current

Office Manager/Administrator

Ortega & McGlashan, P.L.L.C.
10.2008 - Current

Criminal Justice

The University of Texas At El Paso

Criminal Justice

El Paso Community College

High School Diploma -

Bel Air High School

Similar Profiles

CREATE PROFILE
Yvette Gonzalez