Yvette Gonzalez
Houston,TX
Summary
Experienced Office Management and Administration Professional. Highly motivated and dependable. A leader who works effectively with cross-functional teams to promote and maintain healthy work relations. Organized with noted experience and multitask effectively to achieve project goals. Strong work ethic, adaptability and detail-oriented team player with expertise in team leadership. Seeking opportunity to offer these attributes and quickly mastering new skills while facilitating company growth.
Overview
32
32
years of professional experience
Work History
Office Manager
Katy Wellness Center And Family Physicians
05.2013 - 11.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of business and personnel.
- Patient scheduling and Prior Authorization
- Managed budgets, appointment scheduling, coordinating calendars and schedules for vendors, providers and staff.
- Organizational system for payroll, payment collections, deposits and recordkeeping.
- Monitored and evaluated personnel performance to complete annual reviews, Recruited, Hired and trained new hires on company policies and departmental processes. Delegating and directing staff to effectively execute projects.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable. Answering high volume calls and directing them to appropriate departments.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Implemented MSDS, assessed processes and procedures complying with OSHA and HIPAA regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Finance Clerk
Houston ISD
08.2003 - 09.2009
- Performed daily office operations, clerical and administrative duties.
- Handled general accounting and budgeting, allocations, bank reconciliations, deposits, and cash management.
- Executed and maintained monthly financial reports and end of year summaries.
- Monitored and controlled departmental spending and authorization of check disbursements.
- Refined fire emergency plans, escape route maps and implemented emergency kits to all grade levels.
- Composed MSDS required by OSHA.
- Maintained database for inventory, distribution and collection of textbooks.
- Coordinated and directed all fundraisers and special projects for students and faculty.
- Prepare documents, agendas, and coordinated luncheons for staff meetings.
- Maintained customer relations with faculty, students, and vendors.
Owner/Director
Tinyland Daycare
01.1991 - 01.1996
- Managed a facility of 6 staff members and 39 children, staying current on codes and city guidelines to maintain compliant program operations in Texas.
- Performed all secretarial duties, payroll, bookkeeping, and accounting of tuition and operating reports.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Established and optimized curriculums to cover planned needs while capitalizing on opportunities to improve student learning.
- Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in continual educating workshops and conferences to meet high stands in child development care.
Education
Certified Medical Assistant -
Sanford Brown College
Houston, TX05.2011
Pre-requisite Courses -
University of Houston - Downtown
Houston, TX05.1987
Associate of Arts -
Bauder College
Arlington, TX05.1985
Skills
- Bilingual /Spanish
- Operations Efficiency
- Electronic Health Records Systems
- Effective Multitasking
- Policy and Procedure Modification/Implementation
- Staff Management
- Office Administration
- Account Reconciliation
- Deposit/Collection
- Payroll Administration/Processing
- Conflict Resolution
Timeline
Office Manager
Katy Wellness Center And Family Physicians
05.2013 - 11.2022
Finance Clerk
Houston ISD
08.2003 - 09.2009
Owner/Director
Tinyland Daycare
01.1991 - 01.1996
Certified Medical Assistant -
Sanford Brown College
Pre-requisite Courses -
University of Houston - Downtown
Associate of Arts -
Bauder College
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