YVETTE GRIFFIN
Administration/ Customer Service
Menifee,California
Summary
Customer Service/ Human Resources/ Administration Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Human Resources Coordinator
Frank D. Lanterman Regional Center
07.2018 - 10.2022
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed employee employment verifications.
Receptionist Administrator
Frank D. Lanterman Regional Center
10.2017 - 07.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact for walk-in clients and phone calls.
- Took delivery of packages and documents, notifying appropriate departments for possession.
- Monitored visitor access and maintained situational awareness to promote on-site safety.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Customer Service Representative
Masterbox/Orora
06.2006 - 01.2016
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Provided customers book pricing.
- Provide customers with ETA on orders, worked closely with shipping department
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and pricing
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Dealer & Field Support Analyst
Toyota Motor Sales Corporation
08.2002 - 08.2004
- Supported Toyota & Lexus dealers with Dealer Daily Support
- Provided field travelers with first call resolution, FTP Password, Created Dealer Daily User ID's and Passwords, Granted Dealers access to cretin applications within dealer daily
- Processed bandwidth upgrade request forms for Toyota and Lexus dealers
- Submit performance test for dealers not running correctly on dealer daily
- Toyota Financial Services, assisted dealers with entering credit applications, transmitting financial statement to the host before cutoff time
- Very critical and stressful for dealers.
Toyota Motor Sales Corporation
07.2000 - 08.2002
- Contact CenterIS Support for all desktop users, field travelers and executives
- In charge of sending out massive network alerts
- Process LAN ID requests, Lotus notes ID and shared drive access.
Education
IS Networking Certificate -
United Education Institute
Huntington Park, CADowney High School
Downey, CASkills
- Microsoft Office
- Time Management
- Excel Spreadsheets
- Administrative Support
- Multi-Line Phone Systems
- Customer Service
- Employee Training
- Human Resources Management Systems (HRMS)
- Maintaining Confidentiality
- Open Enrollment
- Audits
- Background Checks
- Quarterly Reviews
- Onboard New Hires
- Reviewing Resumes
- Maintain Employment Records
- Manage Employee Relations
Languages
Spanish
Limited Working
Timeline
Human Resources Coordinator
Frank D. Lanterman Regional Center
07.2018 - 10.2022
Receptionist Administrator
Frank D. Lanterman Regional Center
10.2017 - 07.2018
Customer Service Representative
Masterbox/Orora
06.2006 - 01.2016
Dealer & Field Support Analyst
Toyota Motor Sales Corporation
08.2002 - 08.2004
Toyota Motor Sales Corporation
07.2000 - 08.2002
IS Networking Certificate -
United Education Institute
Downey High School
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