Yvette Gustafson
Rio Rancho,NM
Summary
Dynamic Service/Parts Coordinator at Pumps and Service with a proven track record in optimizing warehouse efficiency and enhancing vendor relations. Skilled in ERP systems and exceptional customer service, I successfully created a PM system and improved operational processes, significantly reducing downtime and boosting customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service/Parts Coordinator
Pumps and Service
03.2018 - Current
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Create quotes for services and callouts
- Created a PM system from scratch
- Vast knowledge on Excel Program
- Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
- Work with customers and vendors continuously
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created weekly open order reports for technicians
- Created and use business calendar for technicians and all employees in Alb Location
Operations Manager
Family Medicine
04.2013 - 06.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of shots and medications
- Medical billing, receiving and collections performed on daily basis
- Converted to Paperless charts in new Cloud system
- Great customer service skills with patients
Education
Business Administration
Eastern New Mexico University
Portales, NMSkills
- Warehouse organization
- Purchasing strategies
- ERP systems
- Shipping procedures
- Ordering parts
- Customer service
- Improving customer satisfaction
- POS systems operations
- Invoice processing
- Staff training
- Inventory restocking
- Vendor relations
- Coordinating paperwork
- Purchasing oversight
- Profit and loss tracking
- Price quoting
- Time management
- Multitasking
Timeline
Service/Parts Coordinator
Pumps and Service
03.2018 - Current
Operations Manager
Family Medicine
04.2013 - 06.2018
Business Administration
Eastern New Mexico University
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