Yvette Hall
Florissant,MO
Summary
Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Communications Assistant
SHALOM MINISTRIES
ADRIAN , MICHIGAN
09.2013 - 07.2022
- Established and maintained relationships with mainstream, and ministry, supported communications objectives. Managed over 100 to 150 customer calls daily.
- Attended each department-sponsored activities and events to observe and write testimonies and distribute created content. Developed and managed relationships with key constituencies to develop knowledge of ministry priorities and accomplishments to strategically position and promote ministries goals of excellence.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
- Supported media relations consultants in outreach and fundraising campaigns.
- Read, communicated, recalled and analyzed information and responses following guidelines.
YOP COORDINATOR
NORTHWEST OHIO YMCA
TOLEDO , OHIO
04.2013 - 09.2013
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents for each called placed.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Director/ADVOCATE
CHERRY STREET MISSION MINISTRIES
TOLEDO,OHIO
06.2006 - 01.2013
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Onboarded and monitored 15 25 program participants and guided each through entry-level stages.
- Reached out to individuals eligible for services to solicit applications and offer assistance.
- Conducted pre-screening activities to help determine eligibility for participation.
- Assisted interested parties in navigating admissions procedures and dealing with eligibility issues.
- Maintained positive relationships with service providers and Directors of men's and women's programs relevant to Lifebridge program operations.
- Delivered friendly service for needs like Shelter, Food and clothing missions, providing expert support in every interaction.
- Managed required paperwork to help individuals sign up for all services.
- Created professional and error-free business correspondence to communicate with prospective and currently enrolled participants.
- Completed physical and digital reporting on the proposed activities and programs
- Coordinated referrals and direct support for Missions clients.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Helped social workers build, coordinate and lead programs supporting individuals with direct needs and affiliates and other provider's concerns.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Spoke with Non Profit and For profit groups to expand community engagement and program outreach.
GENERAL MANAGER
WENDLEDO
Toledo, OH, OH
09.1998 - 06.2006
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Hired and maintained staffing levels of more than twenty-five workers
Education
Communications
University of Toledo 2013 Last Attended
Toledo, OHINSURANCE
HONDROS COLLEGE
Toledo Ohio1983Skills
- Emergency Communications
- Program Planning
- Public Outreach
- Communications Strategies
- Accounting Techniques
- Needs Assessment
- Behavior Modification
- Informational Packets
- Public and Media Relations
- Administrative Support
- Managing Multiple Tasks
- Nonprofit Communications
- Clerical Support
Certification
- Received and maintained all certifications needed at the time of employment- ServSafe, CDL, Safety, First Aid
Software systems:
Teams, Salesforce, Baud experience.
Additional Information
3 months training as a 911 operator with Toledo Police Dept. May 2013 thru Aug 2013, APCO certification
Timeline
Communications Assistant
SHALOM MINISTRIES
09.2013 - 07.2022
YOP COORDINATOR
NORTHWEST OHIO YMCA
04.2013 - 09.2013
Director/ADVOCATE
CHERRY STREET MISSION MINISTRIES
06.2006 - 01.2013
GENERAL MANAGER
WENDLEDO
09.1998 - 06.2006
- Received and maintained all certifications needed at the time of employment- ServSafe, CDL, Safety, First Aid
Communications
University of Toledo 2013 Last Attended
INSURANCE
HONDROS COLLEGE
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