Yvette Harding Robinson
Savage,Minnesota
Summary
Highly motivated office manager and leadership in developing operational improvements and updating the personnel procedures handbook, resulting in exceptional customer service and loyalty. Played a vital role in the launch of the regional call center. Skilled in providing direct oversight for cross-functional teams and supporting business growth initiatives to foster strong teamwork, facilitate information sharing, and provide suitable solutions for the effective delivery of various services to the vendors, customers, and partners. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Executive Office Manager
Minnesota Council Of Health Plans
06.2022 - Current
- Streamlined office processes by implementing efficient organization and communication systems.
- Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
- Reduced operational costs with thorough budget analysis and expense tracking.
- Facilitated smooth day-to-day operations, ensuring timely completion of tasks and projects.
- Maintained a professional work environment, addressing employee concerns and fostering teamwork.
- Improved workflow efficiency by developing comprehensive filing systems and document management protocols.
- Spearheaded office relocation projects, coordinating logistics for seamless transitions.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote company culture.
- Negotiated contracts with vendors, resulting in significant cost savings for the organization.
- Provided support to executives during critical decision-making processes, offering valuable insights based on research and data analysis.
- Contributed to the creation of internal policies and procedures that streamlined workflow processes while maintaining compliance standards.
- Organized high-profile events and meetings, ensuring all attendees were well-prepared with materials and agendas.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Developed comprehensive budgets that aligned with company goals while ensuring fiscal responsibility.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Developed effective communication materials to educate employees on available benefit options and changes in policies.
- Maintained compliance with federal and state regulations by conducting regular audits of benefit programs.
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
Office Manager/Call Center Supervisor
BakeMark USA
06.2015 - 07.2022
- Enter Pricing Contracts, Monitor and record expenses, Prepare expense reports, Maintain office budget, Maintain bookkeeping system through monthly financial reports, Perform account reconciliations, Manage petty cash, Payroll, Maintain Shipping and warehouse operation, Assist customers with their accounts, Resolve customer account delinquencies, Coordinate office staff activities to ensure maximum efficiency, Evaluate and manage staff performance, Recruit and select office staff, Organize orientation and training of new staff members, Coach, mentor, and discipline office staff, Design and implement filing systems, Ensure filing systems are maintained and current, Establish and monitor procedures for record keeping, Oversee adherence to office policies and procedures, Prepare operational reports and schedules to ensure efficiency, Monitor and maintain office supplies inventory, Review and approve office supply acquisitions, Handle customer inquiries and complaints
- Supervised 6 customer service reps, 18 truck drivers, and 12 sales reps in providing excellent customer service to callers requiring assistance for orders and delivery issues.
- Completed bi-weekly payroll for 36 employees.
Office Supervisor
BakeMark USA
03.2014 - 06.2015
- Enter Pricing Contracts, Monitor and record expenses, Prepare expense reports, Maintain office budget, Maintain bookkeeping system through monthly financial reports, Perform account reconciliations, Manage petty cash, Processed Payroll, Assist customers with their accounts, Resolve customer account delinquencies, Process account receivables, Assist clients with account concerns and needs, Handle and research payment issues, Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff, Coordinate office staff activities to ensure maximum efficiency, Evaluate and manage staff performance, Recruit and select office staff, Organize orientation and training of new staff members, Coach, mentor, and discipline office staff, Design and implement filing systems, Ensure filing systems are maintained and current, Establish and monitor procedures for record keeping, Prepare operational reports and schedules to ensure efficiency, Monitor and maintain office supplies inventory, Review and approve office supply acquisitions, Handle customer inquiries and complaints
Accounts Receivable/Accounts Payable
BakeMark USA
07.2011 - 03.2014
- Processed credit card payments, Entered credits and debits, Assist customers with their accounts, Resolve customer account delinquencies, Handle and research payment issues, Open new accounts, Process and collect past due invoices, Review and Analysis customer aging, Review and verify invoices and check requests, Sort, code, and match invoices, Set invoices up for payment, Enter and upload invoices into system, Track expenses and process expense reports, Prepare and process electronic transfers and payments, Prepare and perform check runs, Post transactions to journals, ledgers, and other records, Reconcile accounts payable transactions, Prepare analysis of accounts, Monitor accounts to ensure payments are up to date, Research and resolve invoice discrepancies and issues, Maintain vendor files, Correspond with vendors and respond to inquiries, Produce monthly reports, Assist with month end closing, Provide supporting documentation for audits
Accounts Receivable & Collections Representative
Digi-Key
04.2010 - 05.2011
- Processed credit card payments, Entered credits and debits, Assist customers with their accounts, Resolve customer account delinquencies, Process and Reviewed address changes, Process account receivables, Assist clients with account concerns and needs, Provide customer service for the sales team, Process orders, Audit Customer Accounts, Monitor Chat Live
Education
Master of Science in Education - Mathematics
Grand Canyon University
Phoenix, AZ12.2014
Bachelor of Business Administration - Management
Governors State University
University Park, IL12.2005
Skills
- Microsoft Office
- Pro-comm Database
- Paradigm
- GEAC
- PeopleSoft
- ADP
- Dayforce
- QuickBooks
- Expense Reporting
- Meeting Coordination
- Human Resources Management
- Multitasking Abilities
- Office Administration
Timeline
Executive Office Manager
Minnesota Council Of Health Plans
06.2022 - Current
Office Manager/Call Center Supervisor
BakeMark USA
06.2015 - 07.2022
Office Supervisor
BakeMark USA
03.2014 - 06.2015
Accounts Receivable/Accounts Payable
BakeMark USA
07.2011 - 03.2014
Accounts Receivable & Collections Representative
Digi-Key
04.2010 - 05.2011
Master of Science in Education - Mathematics
Grand Canyon University
Bachelor of Business Administration - Management
Governors State University
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